Header---Risk-Management

Security Operations Center Operator I Chelmsford, Massachusetts Competitive

Security Operations Center Operator I

Location: Chelmsford, Massachusetts |
Salary: Competitive |
Posted: 13 Apr 2020 |
Closes: 31 Jul 2020 |
Job Type: Permanent & Full-time |
Business Unit: US - G4S Secure Integration |
Region / Division: G4S Technology |
Reference: MA041320SOC

Job Introduction:

G4S Secure Integration is looking for a Security Operations Center Operator to perform ongoing monitoring of the customer’s wide variety of monitoring systems and services; coordinates with technicians and customers to provide timely trouble resolution; and provides level-one help desk support and services in a fast paced call center environment.


Role Responsibility:

  • Monitoring of customer’s wide variety of monitoring systems
  • Coordinate with technicians, customer & vendors to resolve issues in timely manner to maximize system up time.
  • Accurately process monitoring system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
  • Maintain Daily Activity Log including tracking and notification of persons visiting remote site locations.
  • Perform subscriber radio control functions as needed
  • Provide level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes)
  • Initiate disaster recovery phone reroutes as needed.


The Ideal Candidate:

  • 2-year college degree preferred. High School Graduate or equivalent required.
  • Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
  • Strong data entry skills and proficient with Microsoft Word, Excel & Access. 
  • Must have strong customer service and interpersonal skills
  • Possess strong attention to detail
  • Proven ability to execute multiple tasks efficiently and effectively
  • Ability to be flexible and handle change in a dynamic operations center environment
  • Must possess a valid driver’s license


About the Company:

G4S brings your systems together. We design, build and maintain stand-alone and integrated security systems. A trusted partner to customers and suppliers, G4S takes great pride in delivering outstanding expertise and superior service.

We have the ability to provide full turnkey services: taking a customer’s requirements, developing the concept, designing the network, selecting the product that best fits the requirements, and completing the installation.

Why Work for G4S?

  • Competitive Salary
  • Medical, Dental, Vision, and Disability Plans
  • Life Insurance
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401(k) match
  • Paid Time Off & Paid Holidays
  • Employee referral program
  • Tuition Reimbursement
  • Professional Certification Reimbursement

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

VEVRAA Federal Contractor


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