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SD and Field Engineer Bylsbridge Building 11, 13 Candela Street, Highveld Extension 73, Centurion, 0157, Bylsbridge Office Park, Building 0.00 - 0.00

SD and Field Engineer

Location: Bylsbridge Building 11, 13 Candela Street, Highveld Extension 73, Centurion, 0157, Bylsbridge Office Park, Building |
Salary: 0.00 - 0.00 |
Posted: 21 Apr 2021 |
Closes: 7 May 2021 |
Job Type: Permanent & Full-time |
Business Unit: South Africa - Secure Solutions |
Region / Division: Africa |
Reference: G4S/TP/4279744/209417

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice


Job Introduction:

To delivery ICT operations and service excellence to end users, contracts and geographical locations across all G4S
businesses in the Africa region.


Role Responsibility:

KEY PERFORMANCE AREAS

KPA

1. IT Operations

 

  •  Establish good and effective working relationships withusers/ stakeholders at all levels, within business and technology teams, to achieve optimal business effectiveness and delivery against budgets.
  •  Support and maintain hardware, including local networks, software and fault logs, interfacing with Senior Engineers in respect of the WAN and Server infrastructure.
  •  In conjunction with the IT Service Desk, acting as 1st & 2nd lines upport, diagnose breakdowns /faults and take corrective, remedial action as necessary, to sustain ICT Service – either owning issues to resolution or ensuring a clear hand-off to another issue owner.
  •  Advise, agree and implement the distribution, use and best practice of software across available hardware to optimize end user efficiency and consistency.
  •  Guide and coach end users to optimize use of desktop and thin client software.
  •  Ensure compliance of all statutory requirements relating to ICT,including software licenses.
  •  Ensure only approved software is installed to ensure continued support for the end user.
  •  Check end user compliance with IT policies, with particular reference to the security policy.
  • Ensure full Asset Management, Incident logging and updates,
    Service Request capture and other ITIL related activities for allocated sites.

2. Health and Safety

  •  Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  •  Participate in safety forums created by company for example safety meetings and safety talks
  •  Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  •  Follow-up on any activities assigned through safety  meeting/committee/representative/management
  •  Attend safety education and refresher programmes
  •  Comply with safety policies and procedures at workplace
  •  Distribute safety information as and when required
  •  Wear protective clothing all the time

 


The Ideal Candidate:

MINIMUM REQUIREMENTS

Qualification

  •  MCSA
  •  Hardware and/or Networking certifications advantageous

Experience

  •  Google Admin and Google for Work experience advantageous
  • 2 years in IT Support

Skills and Attributes

  • Performance Driven
  • Excellent in Teamwork and Collaboration Management
  •  Customer Thinking
  • Working with Complexity
  •  Driving Change
  •  Delivering Performance
  •  Excellent technical skills and the ability to interface with users at all levels.
  •  Excellent communication skills, professional appearance and customer service skills required


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