Sector 1440px by 600px3

Scheduling Supervisor Etobicoke, Ontario Competitive

Scheduling Supervisor

Location: Etobicoke, Ontario |
Salary: Competitive |
Posted: 2 Dec 2019 |
Closes: 2 Jan 2020 |
Job Type: Permanent & Full-time |
Business Unit: Canada |
Region / Division: North America |
Reference: G4S/TP/2239755/177417


Job Introduction:

This position reports to the Regional General Manager and is responsible for supervising a team of schedulers to maintain static guard assignments for different customer needs.

Role Responsibility:

Set up and maintain master schedule for the scheduling team, covering off absenteeism, vacations, sick leaves etc

For all guard assignments, identify appropriately trained and qualified guards, check their availability and schedule their work.

Identify and dispatch replacement guards for unexpected vacancies.

Identify and dispatch guards in response to requests for ad hoc services, stand-downs, temporary work from current customers, special events, etc.

Distribute work schedules to guards and respond to inquiries as necessary.

Review and reconcile any issues with completed work to ensure correct guard payroll.

Respond to and/or escalate service inquiries from customers, guards and internal staff.

As needed, assist with scheduling on-site and off-site guard training, as well as scheduling replacement guards for any affected assignments.

Record all information relating to guard job performance, such as absences, delays, recommendations for disciplinary action, etc.

Assist the HR and recruiting teams by identifying gaps, areas for improvement and other recruitment and HR issues as they relate to existing guard resources.

Work with members of the appropriate Operations team to ensure a smooth, consistent approach to the Scheduling workflow.

Use the specific G4S tools and technology to manage work schedules, guard assignments, customer site details and guard performance records (i.e., Time Gate, etc.).

As needed, assist with optimization projects that have the goal of improving G4S workflows, standard operating procedures, processes and tasks.

Ensure work load distributed amongst the scheduling team appropriately

Maintain training records for the team

Report metrics for scheduling, optimizing etc

Coach, mentor, train and discipline as needed.


The Ideal Candidate:

  • Completion of high school diploma or equivalent
  • Two years’ experience as a scheduler
  • Experience working with  time and attendance management
  • software
  • Excellent verbal and written communication skills
  • Proven ability to manage resource assignment in accordance with customer needs and requirements
  • Skilled at identifying critical issues quickly and accurately

About the Company:

G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

G4S est un employeur inclusif et équitable, en encourageant les candidatures de femmes qualifiées et les hommes y compris les personnes handicapées, les membres des minorités visibles et les personnes autochtones.

Advanced Search: