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Scheduling Manager Newark, Delaware $52,000.00

Scheduling Manager

Location: Newark, Delaware |
Salary: $52,000.00 |
Posted: 16 Sep 2019 |
Closes: 16 Oct 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/3742188/169363

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Scheduling Manager. As a Scheduling Manager, you will be the primary contact for all billable employee scheduling related services for applicable offices.  This position is directly responsible for the communication, dispatching and/or scheduling various levels of field security personnel/security officers for regular weekly contractual service hours and service requests/changes provided by G4S Secure Solutions National Communications Center and G4S customers.  This position includes maintenance of schedules in G4S Labor Scheduling System and the oversight of data entry in the Labor Scheduling System.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

 

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Manage the performance of Scheduling Specialists
  • Proactively communicate with operational team members and ensure the proper scheduling posts, shifts, and scheduled times
  • Ensure team members correctly map and maintain a schedule on a weekly basis
  • Communicate with the Operations managers, clients, site supervisors, area supervisors, and flex officers on a consistent basis to ensure overall satisfaction and efficiency with G4S and the operations team
  • Ensure the Master Schedules are created and maintained by centralized scheduling team
  • Coordinate with team to create three-week schedule look ahead and one-week locked schedule
  • Work with operations and centralized scheduling team members to predict future openings
  • Provide assistance to the General Manager and Operations Manager in monitoring non-billable overtime
  • Coordinate OJT (on the job training) for Officers with Site Supervisors, Account Managers, and Clients
  • Schedule and manage call offs and vacation requests for the employees
  • Work with regional and field office management to address any overrides/errors that need to be addressed
  • Ensure accurate data entry in the G4S Labor Scheduling System
  • Oversee the dispatch of service requests to field supervision
  • Provide response to G4S National Communications Center with resolutions to schedule/service requests
  • Provide assistance to customers, employees, and visitors in a courteous and professional manner


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess one or more of the following:
    • Bachelor’s Degree in Security, Business, or related degree combined with at least 1 year of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
    • Associate’s Degree in Security, Business, or related degree combined with at least 3 years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
    • High School diploma or equivalent combined with at least 5 years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)

Type and Length of Specific Experience Required

  • Prior work experience in a fast-paced administrative environment
  • Work history must include:
  • Excellent organizational skills that include the ability to multi-task and prioritize work
  • Strong consultative, analytical and problem-solving skills
  • Ability to communicate effectively with leadership

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office, minimal to no exposure to extreme temperatures is expected

Major activity:  Working on a PC while sitting, telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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