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Scheduling Center Operator Dispatch Vacaville, California $22.50

Scheduling Center Operator Dispatch

Location: Vacaville, California |
Salary: $22.50 |
Posted: 19 Aug 2020 |
Closes: 19 Sep 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/L2985559/196412

Job Introduction:

Hiring Now!

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Scheduling Center Operator/Dispatch. As a Scheduling Center Operator/Dispatch, you will provide customer and employees with a central hub to contact for scheduling requirements, emergency response coverage and any other scheduling and post coverage requirements at all hours.  The Operator serves as the customer support link between our customers, our local offices, and the contract guard force.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

 

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

 

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

 

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

#SNF


Role Responsibility:

Specific Duties and Essential Function

  • Answering phones; operate IP based telephone system
  • Call logging; data entry
  • Scheduling Officers; managing service requests
  • Follow proper notification/escalation procedures
  • Operations support; routing of call information to appropriate personnel


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing
  • Must possess a current and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
    • A minimum of 2 years of experience in related field (call center, guard force management, or command/control center)
    • College degree in Communications, Public Relations, or Business Administration coupled with 2 years minimum work experience with direct customer interaction

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must have demonstrated ability to manage schedules, telephone equipment and computer systems
  • Must able to operate radio or telephone equipment and/or console monitors
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is anticipated

Major activity:  Working on PC and using telephone while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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