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Risk Operations Center, Lead Operator Jupiter, FL $21.00 - $23.00

Risk Operations Center, Lead Operator

Location: Jupiter, FL |
Salary: $21.00 - $23.00 |
Posted: 25 Apr 2019 |
Closes: 25 May 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/710250/154001

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for a Risk Operations Center Lead Operator. As a Risk Operations Center Lead Operator, you will serve as the support link between customers, local G4S offices, coworkers, vendors, and the general public. Lead Operators do so using multiple platforms to include web-based solutions, phone, email, radio, etc. Personnel will support management in the planning and performance of ad-hoc projects, long-term contracts, and can be called upon to support national emergencies or crisis events. Lead Operators work together to anticipate the needs of our customers, work to keep those under our care safe from harm, and provide best in class service to our internal and external customers. This position requires schedule flexibility. Candidate must be willing to work 2nd and 3rd shifts, weekends, and holidays as necessary. In the event of an emergency, personnel may be required to stay past the end of your shift to assist with the emergency or write incident reports.

The incumbent will be responsible for:

  • Successful completion of On the Job Training (OJT), and Continuing Education Program (CEP) training requirements
  • Accountable for working as part of a team in an often pressure intense environment where deadlines and priorities change constantly
  • Maintain a high degree of professionalism and customer service in all communications with G4S internal and external customers
  • Follow established procedures/process and work with management to make improvements/updates as necessary
  • Constantly evaluate equipment and platforms to identify issues, correct minor problems, and elevate concerns local G4S offices, coworkers, vendors, management, and/or customers
  • Proactively monitor and maintain all forms of communication, document changes to projects and communicate changes to impacted personnel in a constantly changing environment often under pressure and tight deadlines
  • Solicit pertinent information from various sources, document the information, and relay the information accurately and concisely to appropriate personnel to assist in providing best in class service and support accurate billing
  • Identify and escalate issues to appropriate personnel in a timely manner using appropriate means
  • Use multiple internal and external resources to collect and disseminate information about events that are occurring both domestically and internationally to support operations and sales initiatives
  • Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary
  • Actively monitor external security incidents in real-time via multiple data streams
  • Assess incoming information (calls, new medial, social media alerts, online platforms, etc.) and determine if external events activates defined severity triggers regarding realized or potential physical security impact to G4S or their clients
  • Craft and disseminate high-level situation awareness notifications quickly to appropriate stakeholders
  • Engage with appropriate personnel based on incident type and severity, and provide ad-hoc support as needed during critical events
  • Support Intelligence Analysts with research and information collection as directed
  • Ability to keep privileged information confidential
  • Perform other duties as assigned by the client and/or management personnel

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Provide direction and instruction to subordinates in regard to the performance of their duties
  • Respond to requests for support in a timely manner
  • Monitor and maintain all forms of communication, document changes to projects and communicate changes to impacted personnel in a constantly changing environment often under pressure and tight deadlines
  • Identify and escalate issues to the appropriate personnel in a timely manner using appropriate means
  • Follow established procedures/process and work with management to constantly make improvements/updates as necessary
  • Maintain a high degree of professionalism and customer service in all communications with G4S internal and external customers
  • Use multiple platforms (calls, new medial, social media alerts, online platforms, etc.) to collect, assess, and escalate information that activates defined response protocols to leadership
  • Constantly evaluate equipment and platforms to identify issues, correct minor problems, and elevate concerns local G4S offices, coworkers, vendors, management, and/or customers
  • Frame critical issues correctly and identify resolutions that will help protect the client, the company and personnel
  • Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary
  • Perform other duties as assigned by the client and/or management personnel


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess one or more of the following:
    • Associate’s degree in Criminal Justice, Communications, Homeland Security or related field
    • Minimum of 3 years of verifiable experience in the military (including Guard and Reserves), 911 call center, dispatch, or command/control center, or in a dispatch, law enforcement, emergency management professional, or corporate security role

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • To qualify for this position you must have:
    • Demonstrated ability to operate various equipment and platforms utilized in the Risk Operations Center
    • Successful completion of proficiency testing
    • Able to work flexible schedules
    • Effective oral and written communication skills
    • Thrive in a high-tempo environment and possess strong multi-tasking skills
    • Ability to assess and evaluate situations effectively
    • Ability to identify critical issues quickly and accurately
    • Ability to operate radio, telephone, and automated information systems (computers), and possess strong Microsoft Office (Word, PowerPoint, Excel) skills
    • Ability to logically and objectively analyze problems, apply sound judgment in assessing possible solutions, adjust to changing priorities, and meet tight deadlines
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Works primarily in a climate-controlled office environment that is often cooler than normal to keep computer equipment cool.

 

Major activity: Working on personal computer while utilizing telephones, radios, and web-based platforms.

 

Physical efforts to carry out job duties: Ability to perform finer and hand manipulation and performing repetitive motions to use office and various security equipment.  Ability to maneuver up to 10 lbs. of force when moving items such as computer printer paper, notebook ledgers, office equipment, and so on.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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