Regional Operations Manager

Location: London |
Salary: £42,000 - £48,000 |
Posted: 25 Apr 2022 |
Closes: 23 May 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11662

Role Responsibility:



Trinity Buoy Wharf, London E14 0JW - Covering various sites

40 hours, Full Time, Permanent

£42,000 - £48,000 per Annum

Excellent company benefits including Contributory Pension and Company Car 


The LiftCo London Contract covers 20 health buildings in London and the Midlands and delivers key services in M&E and Full Lifecycle replacement. The portfolio is challenging both operationally and commercially, but we have built a dedicated team based at each contract who are delivering a great service that you could be a part of.


We have an exciting opportunity for a Regional Operations Manager to join our team.


As a Regional Operations Manager, you will be responsible for operational delivery of all FM services to 8 healthcare facilities within the London LiftCo contract, ensuring that the service is delivered in accordance with all contracted standards and legislation, company policy and procedures.   Ensuring that all company employees, contractors and visitors comply with all relevant Health and Safety legislation and site policies and procedures.


You will manage the delivery of the services such that all aspects of the service delivery are continually monitored, measured and reviewed to ensure that the contract remains within the operational profit and loss budget and the financial targets within the company business plan are achieved or exceeded.


You will also be expected to act as an engineering resource and provide advice and guidance on all hard FM issues with the Building Users, SPV and the Hard Services Subcontractor.


Key Responsibilities of this role are:


  • Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance, processes management and new business.

  • Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner, deputising for the Contract Manager where required.

  • To be aware of and proactively manage compliance with all legislation, client and company policies in force at any given time.

  • Oversee the recruitment, induction and employment of facilities operatives

  • Support the on-going programme to provide technical and safety training as and when required.

  • Manage the planned and remedial spend to budget.

  • Ensure that all machinery, tools, stock and materials storage areas are kept in a clean and tidy state.

  • Through audit, inspection and implementation of remedial works and or actions to ensure that the contract locations are compliant with contractual obligations.

  • Actively contribute to Health and Safety meetings identifying Health and Safety incidents and or concerns.

  • Monitor and control agreed budgets and review with the Contract Management team at weekly meetings.

  • Act as Duty Manager as and when required (including weekends and call-out rota).

  • Ensure the emergency procedures are current at all times and that all staff and contractors are aware of them and a robust evacuation plan is in place and regularly tested.

  • Exercise appropriate governance over use of systems to ensure complete data integrity for service delivery and transparency.

  • Complete monthly performance audits and reports.

  • Chair monthly service performance reviews with the relevant engineering sub-contractors

  • To reduce spend levels by introducing innovative cost saving solutions

  • To ensure efficient processes are in place for rechargeable billing, cost control and monthly reporting

  • Maintain minimum levels of work in progress (non-billed works) in accordance with company guidelines

  • Manage the P&L and reconcile accounts on a monthly basis with commercial team

  • Ensure that service packs are correct at all times

  • Submit contract change request forms in a timely manner

  • Notify the billing team of any changes to fixed monthly invoice and complete the appropriate fixed billing forms/processes

  • Provide robust management of Purchase Orders

  • Ensure that staff are cross-trained to provide short term cover for unplanned absences

  • Review outputs and implement value added initiatives and efficiencies

  • Support the Contract Manager in preparation of monthly operational and financial reports for submission within required deadline

  • Monitor helpdesk to ensure that all reactive works are captured especially where work is to be recharged to client

  • Promoting and developing the culture of responsiveness, ownership and customer care amongst all contract staff.

The Ideal Candidate:



Essential Requirements are:


  • HNC /HND / Degree in; building services, mechanical engineering /estate management/ building surveying, construction or construction management

  • BIFM Level 4-5

  • ILM – Level 4-5

  • IOSH /NEBOSH (preferred)

  • Membership of :IET / CIBSE / RICS/CIOB /IHEEM at appropriate level, I.Eng or equivalent status minimum preferred.

  • Asbestos Training (UKATA or equal)

  • ACOP L8 Responsible Person

  • Fire Risk Assessment Awareness

  • Knowledge and experience of PFI contracts and performance risk management.

  • Experience of multi- site contract management.

  • Thorough understanding of facilities management methods, systems and safety requirements. 

  • Strong team player with an understanding of and willingness to embrace cultural diversity.

  • Experience of identifying and implementing innovative cost effective solutions to operational problems.

  • Effective financial management skills.

  • Have an understanding of current Health & Safety and FM related legislation and compliance.

  • Excellent financial knowledge including forecasting and managing budgets

  • Sound knowledge of building maintenance management for engineering and building fabric requirements.


Additional Company Benefits available:


  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Free eye-tests/discounts for VDU users

  • Subsidised healthcare plan

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

  • Progression, training and development opportunities.


It is important that the employer you choose is ready to develop you and your career, offering development opportunities and large scope for progression in the ever-changing facilities management industry. The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.

Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.



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