Regional Facilities Manager

Location: London |
Salary: £45,000 - £48,000 |
Posted: 18 Jan 2022 |
Closes: 1 Feb 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11041

Role Responsibility:



Trinity Buoy Wharf, London E14 0JW

40hrs, Full Time, Permanent

£45,000 - £48,000 per annum

Excellent Company benefits including Contributory Pension and Company Car


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.


At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork.  We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


The Tower Hamlets Schools (THS) PFI Contract covers 24 schools in East London and is part of a wider PFI contract, covering Facilities Management contracts in London and the Midlands. 

G4S FM provides full Lifecycle replacement and mechanical and electrical system (M&E) services across these 24 schools as part of the Tower Hamlets PFI Contract.

In addition the LiftCo London Contract covers 20 health buildings in London and the Midlands and delivers key services in M&E and Full Lifecycle replacement.


The portfolio is challenging both operationally and commercially, but we have built a dedicated team based at each contract who are delivering a great service that you could be a part of.


We have an opportunity for a Regional Facilities Manager to join our team.


As Regional Facilities Manager you will be responsible for operational delivery of all FM services to 8 schools within the Tower Hamlets Schools contract and ensuring that the service is delivered in accordance with all contracted standards & legislation, company policies and procedures such that all company employees, contractors and visitors comply with all relevant Health and Safety legislation and site policies and procedures.


You will manage the delivery of the services such that all aspects of the service delivery are continually monitored, measured and reviewed to ensure that the contract remains within the operational profit and loss (P & L) budget and the financial targets within the company business plan are achieved or exceeded.

The ideal candidate would preferably be technically biased with a solid knowledge of soft services delivery.


This is a mobile role covering multiple sites therefore the successful candidate must hold a driving licence


Key Responsibilities of this role are:


  • Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance, processes management and new business.

  • Manage compliance for the region and ensure that the contract remains compliant.

  • Be proactive in resolving any building related outstanding issues in your region.

  • Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner, deputising for the Contract Manager where required.

  • To be aware of and proactively manage compliance with all legislation, client and company policies in force at any given time.

  • Oversee the recruitment, induction and employment of facilities operatives

  • Support the on-going training programme to provide all technical and safety training as and when required for all colleagues.

  • Monitor and review all staff performance on an on-going basis and through the completion of the annual group and/or individual appraisal process.

  • Manage all employee relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences.

  • Monitor and record all unreported absences and proactively manage attendance of all contract staff.

  • Manage the wages to budget and ensure colleagues work to the correct number of hours.

  • Oversee all monthly shift reports before processing to payroll.

  • Ensure that all machinery, tools, stock and materials storage areas are kept in a clean and tidy state.

  • Through audit, inspection and implementation of remedial works and or actions to ensure that the contract locations are compliant with contractual obligations.

  • Actively contribute to Health and Safety meetings identifying Health and Safety incidents and or concerns.

  • Monitor and control agreed budgets and review with the Contract Management team at monthly meetings.

  • Act as Duty Manager as and when required (including weekends and call-out rota).

  • Ensure the emergency procedures are current at all times and that all staff and contractors are aware of them and all contractors undertake a site induction.

  • Chair monthly service reviews with the soft team leader and premises managers.

  • To reduce spend levels by introducing innovative cost saving solutions

  • Maintain minimum levels of work in progress (non-billed works) in accordance with company guidelines.

  • Manage the remedial budget for your region

  • Submit contract change request forms in a timely manner

  • Provide robust management of Purchase Orders

  • Ensure that staff are cross-trained to provide short term cover for unplanned absences

  • Review outputs and implement value added initiatives and efficiencies

  • Support the Contract Manager in preparation of monthly operational and financial reports for submission within required deadline

  • Monitor helpdesk to ensure that all reactive works are captured especially where work is to be recharged to client

  • Promoting and developing the culture of responsiveness, ownership and customer care amongst all contract staff.

The Ideal Candidate:


Essential Requirements are:


  • HNC /HND / Degree in; building services, mechanical engineering /estate management/ building surveying, construction or construction management

  • IOSH

  • Good communication and customer focus skills

  • Good oral & written communication skills

  • Effective interpersonal skills

  • Effective financial management skills.

  • Workload planning & organisational skills

  • Strong leadership skills, motivating colleagues to deliver.

  • Experience in a similar role or environment.

  • Legionella awareness

  • Fire Risk Assessment Awareness

  • Thorough understanding of facilities management methods, systems and safety requirements. 


Additional Company Benefits available:


  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Free eye-tests/discounts for VDU users

  • Subsidised healthcare plan

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

  • Progression, training and development opportunities.



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