Header - General Management

Receptionist Galway, Ireland £11.00 hourly


Location: Galway, Ireland |
Salary: £11.00 hourly |
Posted: 21 Jun 2019 |
Contracted Hours: Full-time |
Employee Status: Casual |
Reference: 1800003W

G4S is the world's leading global, integrated security company specialising in the delivery of security and related services to customers across six continents. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We operate in some 120 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. G4S has a unique global footprint, employing 623,000 people world-wide, and are the largest security solutions provider in the world.

Main Duties:
The main purpose of this position is to ensure that all visitors / clients are received and dealt with in a professional and courteous manner. The Receptionist represents the image and standards of our client therefore the first impression is crucial to perception. The Receptionist must remain flexible in support of colleagues and retain the ability to prioritise workload while ensuring security of the premises.

Provision of a friendly, courteous and discreet meet and greet service for all clients
To provide a prompt, efficient and polite response to both internal and external telephone calls
To work on the switch board system
To ensure effective call handling and transfer for any calls
To ensure all clients are treated with the highest of respect and are dealt with in the most professional manner
Arrange hospitality services such as booking meeting rooms
Present ones self in professional manner at all times
Booking of conference and meeting rooms when requested
Issuing of ID badges to staff and visitors
Arrange for local courier pick ups as requested
Accept courier deliveries and notify the recipient of their arrival
Liaise and co-operate with Security, contacting them for all types of security breaches and problems
Initiate emergency procedures as warranted by and consistent with assigned location emergency response guidelines
Maintain confidentiality and professional integrity at all times
Open the switchboard promptly at designated opening time and secure the switchboard after closing time
Be responsive to customer service requirements
Exercise tact, patience, diplomacy and professionalism at all times in responding to callers, regardless of customer's’ issue or demeanour
Provide a professional, friendly and capable reception service at all times, ensuring that visitors and staff are welcomed to the site, keep the front desk and lobby areas neat and organized. This includes responsibility for newspapers and magazines ordered for the lobby area
Contact the appropriate customer to meet their visitor in the lobby using the Company address book.

Qualifications and Experience

Minimum of 12 months previous experience in a similar role.
Fire Warden
Manual Handling
5 year checkable work history
Excellent standard of English (written and spoken)
Excellent customer service skills
Good computers skills are essential

The ability to deal politely and efficiently with public and staff
Have an understanding of basic Health & Safety principles
Ability to remain calm in difficult situations
The ability to work without supervision and interact at all levels
The ability to manage, identify and prioritise your own workload
Ability to record information accurately
Demonstrate empathy and sensitivity
Reliable, Polite and courteous
Understand and maintain confidentiality
Articulate, possess an affable nature and be very 'Customer Focused'
Ability to be an effective team member
Flexible approach to work
Adaptable to change


We achieve this through INNOVATION AND TEAMWORK

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