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Receptionist Sandwich, United Kingdom £8.76 hourly

Receptionist

Location: Sandwich, United Kingdom |
Salary: £8.76 hourly |
Posted: 21 Jun 2019 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 190001DW

Job Introduction

The main purpose of this position is to ensure that all visitors / clients are received and dealt with in a professional and courteous manner. The Receptionist represents the image and standards of our client therefore the first impression is crucial to perception. The Receptionist must remain flexible in support of colleagues and retain the ability to priorities workload while ensuring security of the premises.

Role Responsibility

• Provision of a friendly, courteous and discreet meet and greet service for all clients
• To provide a prompt, efficient and polite response to both internal and external telephone calls
• To work on the switchboard system
• To ensure effective call handling and transfer for any calls
• To ensure all clients are treated with the highest of respect and are dealt with in the most professional manner
• Arrange hospitality services such as booking meeting rooms
• Present oneself in professional manner at all times
• Booking of conference and meeting rooms when requested
• Issuing of ID badges to staff and visitors
• Arrange for local courier pick ups as requested
• Accept courier deliveries and notify the recipient of their arrival
• Liaise and co-operate with Security, contacting them for all types of security breaches and problems
• Initiate emergency procedures as warranted by and consistent with assigned location emergency response guidelines
• Maintain confidentiality and professional integrity at all times
• Open the switchboard promptly at designated opening time and secure the switchboard after closing time
• Be responsive to customer service requirements
• Exercise tact, patience, diplomacy and professionalism at all times in responding to callers, regardless of customer's’ issue or demeanour
• Provide a professional, friendly and capable reception service at all times, ensuring that visitors and staff are welcomed to the site, keep the front desk and lobby areas neat and organised. This includes responsibility for newspapers and magazines ordered for the lobby area
• Contact the appropriate customer to meet their visitor in the lobby using the Company address book.


The Ideal Candidate

QUALIFICATIONS & EXPERIENCE

Minimum of 12 months previous experience in a similar role.
Fire Warden
Manual Handling
5 year checkable work history
Excellent standard of English (written and spoken)
Excellent customer service skills
Good computers skills are essential

SKILLS

The ability to deal politely and efficiently with public and staff
Have an understanding of basic Health & Safety principles
Ability to remain calm in difficult situations
The ability to work without supervision and interact at all levels
The ability to manage, identify and prioritise your own workload
Ability to record information accurately
Demonstrate empathy and sensitivity
Reliable, Polite and courteous
Understand and maintain confidentiality
Articulate, possess an affable nature and be very 'Customer Focused'
Ability to be an effective team member
Flexible approach to work
Adaptable to change

We act with INTEGRITY AND RESPECT
We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE
We achieve this through INNOVATION AND TEAMWORK

About the Company

G4S is the world's leading global, integrated security company specialising in the delivery of security and related services to customers across six continents. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We operate in over 90 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. G4S has a unique global footprint, employing more than 570,000 people world-wide, and are the largest security solutions provider in the world.

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