Quality and Improvement Manager

Location: Cheltenham, Gloucestershire |
Salary: £40,000 - £45,000 |
Posted: 1 Jul 2022 |
Closes: 29 Jul 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11863

Role Responsibility:



Cheltenham, GL51 0EX

40hrs, Full Time, Permanent

£40,000 - £45,000 per annum


Excellent Company benefits including Contributory Pension.  Plus a retention bonus £2000 pa (pro rata) subject to meeting the eligibility criteria.  Recruitment welcome bonus also paid once site clearance is achieved of 2.5% of basic salary


At G4S Facilities Management  we are passionate about the services we deliver; and our facilities management professionals are at the heart of everything that we do.


We have an exciting opportunity for an experienced Quality & Improvement Manager to join our team based in Cheltenham, Gloucestershire.  This is a full time role working 40 hours per week Monday to Friday 08:30-17:30.  There will be a requirement to work flexibly to meet the needs of the business and may require some evening, night and weekend work


This role will sit within the Risk & Compliance Team and will be responsible for management of the ISO 9001 certified Quality Management System (QMS) and working with all operational teams to oversee and support performance improvement initiatives and objectives.


Key Responsibilities will include:


  • Analysing existing company processes and procedures, with a view to identifying weakness and ineffectiveness

  • Investigating shortfalls, issues and complaints in relation to current business processes

  • Monitoring the performance of contractual deliverables, including the identification of nonconfiorming outputs

  • Developing and communicating process enhancement strategies

  • Implementation of enhancement strategies that have senior management support

  • Training and mentoring operational teams in relation to new or improvement strategies and processes

  • Collaborating with all necessary stakeholders to enhance productivity, process effectiveness and colleague/customer satisfaction

  • Management of the Quality Management System (QMS) including maintenance of ISO 9001 certification, maintenance of the quality manual, liaison with the external certification body and coordination of external audits

  • Management of the internal audit function, to include scheduling of audits proportionate to risk, liaison with internal audit team, training and development of the internal audit team and undertaking internal audits.

  • Involvement with external audits ordered by the customer, including audit preparation and coordination

  • Collation and coordination of the findings from all internal and external audits

  • Governance and oversight of all internal and external audit findings, including assigning action ownership and escalation.

  • Holding owners of audit actions to account and providing regular updates and reports to the Senior Management Team.

  • Provide support, guidance and assistance to operational teams as necessary.

  • Evaluate existing processes in order to identity efficiencies and improvement opportunities

  • To complete and compile monthly performance reports as contractually required

  • To attend meetings with the customer, as required, regarding the matters of quality performance and continual improvement.

  • To undertake any other work package or project, at the reasonable discretion of the Health, Safety & Compliance Manager



The Ideal Candidate:





  • Previous experience working with ISO 9001

  • A bachelor’s degree in business administration, process management or operations

  • Lean, Six Sigmas or Agile qualifications or experience

  • Experience in process optimisation, operations or business management

  • A thorough understanding of the latest process enhancement strategies and principles

  • Experience in implementing and improving business processes

  • Strong IT skills

  • Strong presentation skills

  • Experience in a similar role


Additional Company Benefits available:


  • Pension scheme

  • Access to our employee assistance programme

  • Perks at work scheme

  • Refer a friend cash scheme 

  • Training provided

  • Employee of the month cash scheme

  • Opportunity for progression


Please be aware that due to the nature of the business security clearance to a high government level will be required



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