Product Support Engineer

Location: Belfast, United Kingdom |
Salary: Up to 35000 |
Posted: 12 May 2021 |
Closes: 26 Jun 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 210000P6

About the company: 

G4S, the leading global security and outsourcing group, specialises in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 120 countries and over 620,000 employees. G4S Fire & Security Systems (UK) is the leading integrator of fire and security solutions with a fully accredited 24 x 7 monitoring centre for fire, security and location based services.

Main purpose of the role


You will be responsible for the remote commissioning of DWP sites in conjunction with the site based installation teams. You will Provide technical support and diagnostics to G4S Engineers  and other G4S site based employees around the UK with a view to resolving as many system faults remotely as possible. You will provision the  remote PPM activities on intruder alarm systems and collation of results onwards to the account management and admin functions

Main Responsibilities; 

  • To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm & Intercom on the sites that are hosted within the ARC in conjunction with the site based installation team acting on configuration information provided by the installation teams.

  • To provide ‘go live’ support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.

  • To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site

  • Provide scheduled, carry out and record the results of all remote pre-planned preventative maintenance activities using a range of remote control software across multiple disciplines

  • To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm and Intercom

  • Please note this is a shift based  role working Mon - Fri, 40 hour weeks, with on-call evening/weekends (included in salary), leading to 24/7 hours / 365 rota 


About you

  • Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems

  • Previous experience of offering over the phone & remote diagnostics / PPM service

  • Good level of PC skills

  • Understanding of electrical / electronics (relays, voltage, current, etc.)

  • Need to be customer focused with the ability to communicate technical subject matter to non technical end users or technically capable engineers

  • Good time management skills; able to meet project deadlines.

  • Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.

In return 


  • Salary of up to £35,000 per annum

  • 25 days holiday

  • Pension/Life assurance

  • Perks at Work Scheme


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