Product Support Engineer (Nights Mon - Thu)

Location: Belfast, United Kingdom |
Salary: Up to 46350 |
Posted: 28 May 2024 |
Business Unit: UK Secure Solutions |
Region / Division: UK & Ireland |
Contracted Hours: Full-time |
Employee Status: Fixed Term |
Reference: 10513

Product Support Engineer

Up to £46,350 + Benefits.

Belfast, office based 

This role is Nights only working 4 shifts (Normally Mon to Thu), 11 hour shifts with a 1 hour break for 40 hours per week.
Expected shifts times: 15:00 - 02:00

Fixed Term Contract until end March 2025, with the possibility of an extension

About us

G4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; 

We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few. Due to a major contract win G4S are looking to recruit a dedicated Product Support Engineer based out of our Belfast office.

What will you be doing

▪ To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm, Intercom and Body Worn Camera on the sites that are hosted within the ARC in conjunction with the site based installation team acting on configuration information provided by the installation teams.

▪ To provide ‘go live’ support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.

▪ Provide technical reference services (i.e. technical manual lookup) to field based Project engineers on a range of 3 rd party Access Control, CCTV, Intruder Alarm, and Intercom Systems.

▪ To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418

▪ Keep up-to-date with various 3 rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.

▪ To provide clear, well written technical documentation for a variety of purposes.

▪ To maintain accurate and timely records of all technical issues in the company fault recording system.


What we are looking for

▪ Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems

▪ Previous experience of offering over the phone & remote diagnostics

▪ Good level of PC skills

▪ Understanding of electrical / electronics (relays,voltage, current, etc.)

▪ Ability to communicate technical subject matter to technically capable engineers

▪ Able to work on own and in a team environment.

▪ Share information with the team.

▪ Good time management skills; able to meet project deadlines.

▪ Ability to write clear, well structured reports and instructions.

▪ Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.


There is also some must haves

▪ Must be able to pass BS7858 screening.

▪ Clean full UK driving license, with no more than 6 points.

▪ Enhanced DBS.

▪ Some government sites will require further screening. 


What are the benefits of working with G4S

▪ Salary up to £46,350 (DOE)

▪ Great pension.

▪ 25 days holiday plus 8 bank holidays.

▪ Life assurance scheme.

▪ Extensive further product & H&S training.

▪ Perks at work scheme.

▪ Career progression.




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