Sector 1440px by 600px3

Product Implementation and Support Administrator Washington DC, Virginia Competitive with Great Benefits

Product Implementation and Support Administrator

Location: Washington DC, Virginia |
Salary: Competitive with Great Benefits |
Posted: 12 Aug 2019 |
Closes: 30 Sep 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/4016102/165631

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for a Product Implementation & Support Administrator. The Product Implementation & Support Administrator is responsible for implementing technology-based solutions that address specific operational and business needs of G4S customers and prospects. These solutions include Secure Trax and G4S Insight, which is a G4S proprietary operations mobile application and corresponding reporting portal, and RISK360, an AMAG proprietary incident and case management solution. This position is responsible for coordinating all aspects of a given project within their area including presenting and meeting with customers/prospects, gathering and documenting requirements, implementing agreed upon solution, training and roll-out. In addition to the initial implementation, the position is also responsible for monitoring to ensure solution continues to provide the value expected, identify additional value and provide user support as needed.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Provide implementation support for all Secure Trax, RISK360, G4S Insight installations within the region (Local and Enterprise)
  • Meeting with customers to demonstrate and discuss product capabilities
  • Assist customers in determining optimal implementation
  • Assist field offices with setup processes such as device order and software installs, geofences, inspections, tours, notifications, reporting
  • Provide training to field office staff on G4S products
  • Provide training to customers on G4S Insight
  • Provide additional help desk support for calls and emails submitted to Corporate Secure Trax Support
  • Monitor support activity to determine root/cause and implement refresher training when necessary
  • Telecommunications support and analysis (i.e. zero usage, excessive data/voice usage, phone utilization)
  • Continuous follow up with customer implementations to ensure product is exceeding customer expectations
  • Provide Region with Monthly metrics by branch on Secure Trax usage and performance
  • Review Incident Reporting data for customer within Market and provide Market leaders/customers with data analysis
  • Support sales staff with demonstrations and product knowledge as needed
  • Assist with testing new features as needed

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess one or more of the following:
    • Bachelor's Degree in Business, Security Management, or a closely related field
    • A minimum of five (5) years of operational experience


Type and Length of Specific Experience Required

  • Must possess prior experience with deploying web based and mobile applications (specifically Android)
  • Must have successful work experience in project management that demonstrates the following:
    • Strong organizational skills, attention to detail, problem solving abilities, and a goal driven mindset
    • Ability to work independently as well as in a team environment
    • Experience and proficiency with technology

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must have excellent written communication and presentation skills required
  • Must be proficient in Google G-Suite such as Gmail, Sheets, Docs, Slides, Drive
  • Must have superior analytical, organizational and research abilities
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is expected.

Major activity:  Working on PC while sitting. Telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

Advanced Search:

Jobs that might be of interest: