Patient Transport Liaison Officer East London £9.38

Patient Transport Liaison Officer

Location: East London |
Salary: £9.38 |
Posted: 19 Oct 2018 |
Closes: 30 Nov 2018 |
Job Type: Permanent & Part-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 7191

Role Responsibility:

Patient Transport Liaison Officer

Barking Havering & Redbridge

£9.38 Per Hour

24 hours per week, with the opportunity to work 40 hours per week until May 2019. 


Main Responsibilities

  • To provide effective telephone answering to the general public, health care professionals, services users and other agencies.
  • To receive and record all aspects of patient related information on computer terminal.
  • To pass journey details by telephone and mobile data terminals to vehicle crew staff and update computer system of action taken.
  • To liaise with all G4S Patient Transport Contracts, staff and other agencies using the telephone and e-mail.
  • To undertake duties within service procedures and instructions to ensure that performance standards are achieved.
  • Participate in on-going service quality review.
  • To undertake administrative duties as directed.
  • Filing as appropriate and as directed.
  • Other duties appropriate as may be required from time to time.
  • To attend/participate in any training deemed appropriate and necessary to ensure effective performance and personal development.
  • To assist with special projects as and when required.
  •  Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and to adhere to all statutory legislation.
  • This position is subject to standard G4S appraisal processes

The Ideal Candidate:

Essential Skills

  • Experience within a customer orientated organisation
  • Experience using a telephone and e-mail as a regular means of communication in a work environment.
  • Good oral and written communication skills.                                                            
  • Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance.
  • Inquisitive mind and proven questioning skills.
  •  An assertive but empathetic manner.                                                 
  • Ability to handle multiple tasks effectively.
  • IT skills
  • Demonstrate the ability to be tactful and diplomatic as required.
  • Ability to work effectively as part of a team.                                                              
  • Ability to acquire a thorough understanding of Service procedures and instructions.
  • Ability to work to defined procedures and instructions.
  • Demonstrate high level of commitment to the provision of an efficient and effective service


Desirable Skills

  • Experience of working in a call centre environment
  • Experience of using ‘Cleric’ or similar computerised scheduling and control system 
  • Route planning & scheduling recourses
  • Willing to participate in the development of the service.
  • Ability to share knowledge and experience
  • Geographical knowledge of the London and South East area

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