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Patient Transport Liaison officer- RNOH Stanmore £9.31

Patient Transport Liaison officer- RNOH

Location: Stanmore |
Salary: £9.31 |
Posted: 20 Sep 2021 |
Closes: 18 Oct 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 10523

Role Responsibility:

Patient Transport Liaison Officer


45 hours per week (Any 5 out of 7 days)

£9.31 per hour 




We are seeking enthusiastic, people with a caring disposition to join our team at RNOH.  


Job outline: The Patient Transport Liaison Officer is responsible for providing an effective and timely communication link with the public and health care professionals and answering any service queries or complaints.


Whats involved:

  • To provide effective telephone answering to the general public, health care professionals, services users and other agencies.
  • To receive and record all aspects of patient related information on computer terminal.
  • To fully utilise the control system in recording patient related information planning patients to the Specialist Medical Vehicles and controlling the all Specialist Medical Services resources.
  • To pass journey details by telephone and mobile data terminals to vehicle crew staff and update computer system of action taken.
  • To liaise with all G4S Patient Transport Contracts, staff and other agencies using the telephone and e-mail.
  • To undertake duties within service procedures and instructions to ensure that performance standards are achieved.
  • Participate in on-going service quality review.
  • To undertake administrative duties as directed.
  • Filing as appropriate and as directed.
  • Other duties appropriate as may be required from time to time.

The Ideal Candidate:


  • Excellent oral and written communicative skills using a telephone and e-mail as a regular means of communication
  • Ability to work to deadlines and handle multiple tasks effectively, at times under considerable pressure, without compromising standards of performance
  • Inquisitive mind and proven questioning skills
  • An assertive, but empathetic manner with the ability to work effectively as part of a team
  • Demonstrate the ability to be tactful and diplomatic as required
  • Ability to acquire a thorough understanding of Service procedures and instructions
  • Ability to work to defined procedures and instructions
  • Demonstrate high level of commitment to the provision of an efficient and effective service
  • Good general level of education and knowledge of Microsoft office
  • Experience within a customer orientated organisation



  • Experience of working in a call centre environment
  • Experience of using ‘Cleric’ or similar computerised scheduling and control system
  • Route planning & scheduling recourses
  • Willing to participate in the development of the service
  • Ability to share knowledge and experience



  • Company pension scheme with employer contributions
  • G4S Life Assurance Scheme
  • Subsidised healthcare plan
  • Charity work- Match-IT and Payroll Giving
  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )
  • Refer A Friend Scheme
  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers


This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment, a full enhanced DBS check is required.


Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager.



It is G4S’ current policy (subject to the Equality Act 2010), in the light of the specific work being undertaken, that all [employees] must be fully vaccinated or have had the relevant [“full”]Covid-19 vaccinations [(including any “waiting period”)]  by their commencement date. 


Disability Confident 

A Disability Confident application was made a couple of years ago for the whole of G4S UK and Ireland, although the submission (including case studies etc) came from ESS.  At that time Level 2 was awarded.  Submission was recently made for re accreditation - but this time for Level 3 - and attached is the certificate confirming their achievement (which was again awarded to the whole business).  




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