Patient Transport Liaison Officer (PTLO) Tonbridge UK £9.02

Patient Transport Liaison Officer (PTLO) Tonbridge

Location: UK |
Salary: £9.02 |
Posted: 15 Jan 2021 |
Closes: 26 Feb 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 9467

Role Responsibility:

Patient Transport Liaison Officer (PTLO)

Location: Tonbridge (TN9 1QT)

Salary: £9.02 per hour

Full Time 42.5 hours per week (various shifts )

We are seeking an enthusiastic person with a caring disposition to join our team at Tonbridge (TN9 1QT).  As a Team Leader you ensure the effective, efficient and safe day-to-day resource of operations by coordinating the distribution of patient journey’s and managing the operational staff.

Job outline: The Patient Transport Liaison Officer (PTLO) is responsible for providing an effective and timely communication link with the public and health care professionals and answering any service queries or complaints.


  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Access to Gympass - subsidised gym

  • Free eye-tests/discounts for VDU users

  • Subsidised healthcare plan

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

  • Refer A Friend Scheme

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

The Ideal Candidate:


  • Excellent oral and written communicative skills using a telephone and e-mail as a regular means of communication
  • Ability to work to deadlines and handle multiple tasks effectively, at times under considerable pressure, without compromising standards of performance

  • Inquisitive mind and proven questioning skills

  • An assertive, but empathetic manner with the ability to work effectively as part of a team

  • Demonstrate the ability to be tactful and diplomatic as required

  • Ability to acquire a thorough understanding of Service procedures and instructions

  • Ability to work to defined procedures and instructions

  • Demonstrate high level of commitment to the provision of an efficient and effective service

  • Good general level of education and knowledge of Microsoft office

  • Experience within a customer orientated organisation


  • Experience of using ‘Cleric’ or similar computerised scheduling and control system
  • Route planning & scheduling recourses

  •  Willing to participate in the development of the service

  •  Ability to share knowledge and experience 

  • Geographical knowledge of the contracted area

This role requires the ability to work with vulnerable, frail people, with the need for medical

treatment at hospitals in a caring and compassionate way. Because we are dealing with the

vulnerable in a patient care environment, a full enhanced DBS check is required.


Safety is of paramount importance and the post holder must ensure that safe systems of work are

followed without compromise. The post holder needs to be committed to maintaining high

standards of customer care and service delivery that will include the responsibility of adequate

safeguarding and prevent training and awareness and an understanding of reporting concerns to the

line manager.

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