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Patient Support Staff Dispatch Operator Arlington, Virginia $19.00

Patient Support Staff Dispatch Operator

Location: Arlington, Virginia |
Salary: $19.00 |
Posted: 30 Oct 2020 |
Closes: 30 Nov 2020 |
Job Type: Permanent & Part-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/L4016102/199909

Job Introduction:

Hiring Now!

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Patient Support Staff Dispatch Operator. The Patient Support Staff Dispatch Operator serves as the customer support link between our customers, our local offices, and our Patient Support Staff. This position will determine the proper response to activations as well as determine if systems are operating correctly. Dispatchers must be able to multi-task and perform computer data entry while callers are on the phone or radio.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

 

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

 

In addition, G4S provides benefits that are automatically available to all  employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

 

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

#FFX


Role Responsibility:

Specific Duties and Essential Functions

  • Process calls received on all designated telephone lines; answering phones; operate IP based telephone system
  • Accurately record information provided by callers, question them to determine location and nature of the problem and accurately classify as an emergency or non-emergent call once classified also prioritizing them as directed in the standard operating procedures
  • Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) while maintain a professional voice tone during all communication
  • Immediately respond to requests for back up units and dispatch them according to standard protocol
  • Maintains accurate daily activity reports as required and document appropriate narrative data for dispatch operating procedures and input into
  • Call logging; data entry in Labor Scheduling
  • Strategic Accounts support; managing service requests
  • Follow proper notification/escalation procedures; receive and disseminate additional requests for information and resources
  • Operations support; routing of call information to account managers and field supervisors
  • Disseminate to approved inside and / or outside agencies pertinent information via telephone, radio, computer, or other appropriate communication devices


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
    • A minimum of two (2) years of experience in a call center, transportation route management ,staff management, command/control center, or a related field
    • Associate’s degree in Communications, Public Relations, or Business Administration combined with a minimum of two (2) years of work experience with direct customer interaction

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must have demonstrated ability to manage schedules, telephone equipment and computer systems and possess strong Microsoft Office (Word, PowerPoint, Excel) skills
  • Must be able to operate radio or telephone equipment and/or console monitors
  • Must be able to work flexible schedules
  • Must possess effective oral and written communication skills
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is anticipated

Major activity:  Working on PC and using telephone while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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