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Order to Cash Administrator, Service and Support Jupiter, FL Competitive plus Great Benefits

Order to Cash Administrator, Service and Support

Location: Jupiter, FL |
Salary: Competitive plus Great Benefits |
Posted: 23 Mar 2019 |
Closes: 23 Apr 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/710250/150157

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for an Order to Cash Administrator, Service and Support. In this role, you will provide and administer the customer support process. This includes managing assignments and status of inbound service requests from the G4S Secure Solutions field locations and customers until final resolution. Other duties include assisting in the distribution of specialized billing for strategic and regional accounts, updating PeopleSoft accordingly for these assigned accounts, providing custom reports or spreadsheets via Excel upon request, and supporting the customer activation process.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Review and route, or complete, service requests; manage the pipeline
  • Create, sort, distribute periodic reports in a timely manner as directed
  • Evaluate requests for change, activation, and update to customer information; liaise with OTC internal staff
  • Create customized invoices, reports, and schedules as assigned
  • Serve as liaison with service requestor on status issues

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Associates degree in Accounting, Finance, Business Management or related field

Type and Length of Specific Experience Required

  • Minimum of 1 year experience in centralized customer service or billing environment
  • Work experience demonstrating knowledge of billing and receivables process
  • Work experience demonstrating knowledge of Customer Relations Module (CRM) and Customer Activation
  • Work experience demonstrating ability to manage a high volume of diverse activities while meeting deadlines and quality standards

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office

Major activity: Working on PC while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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