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Operator - Security Response Center Wilmington, Delware $20.00

Operator - Security Response Center

Location: Wilmington, Delware |
Salary: $20.00 |
Posted: 1 Jun 2020 |
Closes: 1 Jul 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/3742188/192174

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Response Center (SRC) Operator. The Security Response Center (SRC) Operator will be an integral part of a security operations center for a high profile client. The GSOC (Global Security Operations Center) is a 24/7 operation which provides the Global Security Operations Team with a comprehensive “edge to endpoint” monitoring approach to provide broad visibility of activity across the client infrastructure, and leverages intelligence from several systems and technology databases that provide advanced correlations and analysis capabilities to deliver a prioritized list of actionable security incidents to the Global Security Operations Team.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

#DEL


Role Responsibility:

Specific Duties and Essential Functions

  • Answer phones; operate IP based telephone system
  • Operate radio, use multi-channel communications system
  • Call logging; data entry into PPM 2000
  • Global account support; creating service request
  • Headquarters support; call routing 
  • Operations support, routing of call information to the appropriate units for handling


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
    • One (1) year of service in a dispatch, control center, or related working environment
    • One (1) year experience in customer service
    • College degree in Public Relations and/or Communications

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office, minimal to no exposure to extreme cold and heat

Majority activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties:  Sitting, limited standing, light lifting, and limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
 

G4S consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices

 


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