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Operator - Security Command Center Durham, North Carolina $14.00

Operator - Security Command Center

Location: Durham, North Carolina |
Salary: $14.00 |
Posted: 1 Sep 2020 |
Closes: 1 Oct 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/3742188/196940

Job Introduction:

Hiring Now!

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

 

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

 

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

 

#RAL

 


Role Responsibility:

Specific Duties and Essential Functions

As a Security Command Center Operator, you respond and assist security personnel in reporting emergency and non-emergency events to the Security Command Center. As a Command Center Operator, you will be responsible for monitoring multiple security systems to aid in the safety and security of persons and properties. The Command Center Operator is required to detect unfavorable situations, dispatch security officers, and make proper notifications to the appropriate level of management.

Detailed duties include:

  • Reporting and notifications; providing interface during critical and non-critical emergency events from report to resolution. In addition providing constant information updates wherever applicable in an effort to ensure situation, events, incidents are resolved in an appropriate manner
  • Access control; using CCTV to monitor exterior doors, building perimeters and sensitive building areas (data centers, executive areas, market room etc); acknowledge forced open and held open alarms; monitor badge activities; monitor and verify access; provide momentary door unlocks and access to card-reader doors and garage gates
  • Customer service; ensure that all forms of communication (email, phone conversation etc) are all done in a courteous and professional manner; serving as an emergency information communications system for a high profile client
  • Life safety and emergency response; ability to guide and assist clients during emergency and non-emergency situational phone calls (trapped elevator)


The Ideal Candidate:

Education, Licenses and Certifications Required

What does it take to qualify for this great opportunity? We're looking for professional detail-oriented individuals with a talent for effectively assessing/evaluating situations and identifying critical issues.

For this role, you will need:

  • High School Diploma or equivalent (GED, etc.)
  • Ability to pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

You will also need:
  • A minimum of one (1) year of security related experience within the last 3 years in a pharmaceutical, laboratory, healthcare related environment
  • Prior work experience with security systems, including access control systems, alarm monitoring, closed circuit television systems , telecommunications systems, and video surveillance
  • Must possess one or more of the following:
    • Law enforcement experience
    • Service in the Elite Military Forces, Military Police or combat arms
    • Graduate of Police/Corrections Academy
    • Criminal Justice Degree, Associate or higher
    • Career Military

Skills Required

You will also need the following skills to be a successful Security Command Center Operator:

  • Ability to operate radio or telephone equipment and/or console monitors
  • Demonstrated ability to interact cordially and communicate with the public
  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other Requirements

  • Must be at least 21 years old or the minimum age
  • Must be a U.S. citizen or foreign citizen legally authorized to work in the United States
  • Be willing and able to work flexible schedules
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office

Major activity: Working on PC and using telephone while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

 G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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