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Operator - Global Security Operations Center Milwaukee, Wisconsin $17.00 - $18.03

Operator - Global Security Operations Center

Location: Milwaukee, Wisconsin |
Salary: $17.00 - $18.03 |
Posted: 21 Oct 2019 |
Closes: 21 Nov 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/3742188/173033

Job Introduction:


The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center Operator. As a Global Security Operations Center Operator, you will be directly responsible for the dispatching and coordination of security responses to all activities and incidents occurring at the client’s various facilities. The GSOC Operator uses various computer systems to monitor communications, alarm systems, and cameras for multiple locations simultaneously. The GSOC Operator is also responsible for the recognition and proper escalation of critical and unusual events to the client’s management team and other stakeholders as appropriate.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

Free medical insurance!

Excellent vacation benefits for full-time employees!*

  • 40 hours after 90 days
  • 80 hours after 120 days
  • 120 hours annual thereafter

​*State or local laws may provide for more vacation/sick leave benefits

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions


  • Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
  • Serve as the liaison between all departments and the Security Department
  • Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
  • Directly responsible for the accurate documentation of routine, and unusual, events occurring on, or near, the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
  • Control and monitor the two-way communication systems, to include dispatching security officers to locations
  • Complete “Task work orders" for all reported maintenance needs
  • Inform (without delay) the Shift Supervisor I Account Manager of any missing, damaged, or inoperative equipment, or communications, alarm, CCTV, or other systems
  • Proactively monitor all surveillance cameras, and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
  • Answer, and respond, to events and situations received over regular, and emergency, phones and intercoms
  • Speak clearly, give direction, and provide guidance to employees and security staff during emergencies


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Ability to meet and maintain any applicable state licensing requirements

Type and Length of Specific Experience Required

  • Must possess one or more of the following
    • Associate’s Degree or higher in any discipline
    • Service in the active duty military, military reserves or National Guard
    • Service in auxiliary police or police cadets
    • Meaningful and verifiable work history
    • Minimum of one year verifiable and successful security experience

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 21 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • To qualify for this position you must possess:
    • Demonstrated ability to interact cordially and communicate with the public
    • Must be able to operate radio or telephone equipment and/or console monitors
    • Must be proficient in Microsoft Office (Word, Excel, Outlook, etc.)
    • Excellent customer service skills
    • Typing speed minimum 40 wpm
    • Must have access to reliable transportation
    • Ability to multi-task, discerns patterns in detail
    • Ability to think through problems for logical solutions, and remain calm and professional under stress
    • Ability to think critically and  make informed decisions with minimal oversight
    • Ability to give direction, and provide guidance, to employees and security staff during emergencies and communicate effectively and clearly in a high volume work environment
    • Ability to understand an follow procedures and job aids
    • Basic geographical knowledge and the ability to interpret maps and blueprints
    • Possess a high level of integrity and demonstrate an assertive yet professional attitude in the handling of all tasks and responsibilities
    • Strong interpersonal skills with an emphasis on working as part of a team
    • Comfortable with high tech work environment, with various software systems running on multiple displays and willingness to learn new technology tools and innovations
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Indoor with minimal to no exposure to extreme temperatures

Major activity:  Sitting, standing, speaking listening, observing

Physical efforts to carry out job duties:  Sitting and standing.  Minimal to no stooping or kneeling

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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