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Operations Support Generalist Fort Myers, Florida Competitive with Great Benefits

Operations Support Generalist

Location: Fort Myers, Florida |
Salary: Competitive with Great Benefits |
Posted: 22 Feb 2021 |
Closes: 22 Mar 2021 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/L3742188/206067

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for an Operations Support Generalist. As an Operations Support Generalist, you will be responsible for supporting the District Managers and their respective customer portfolio within their assigned branch. This includes administering and maintaining office financial information, procedures, policies, and day-to-day management of office administration with a specific focus on assisting the District Manager and their customer portfolio.  This position has several responsibilities based on the size, legal requirements and account structure for the specific market.

The Operations Support Generalist is also responsible for submitting all contractual change requests/orders to the OTIS (Opportunity To Invoice Site) team in a timely manner to ensure both accurate and updated information prior to release. The Operations Support Generalist has the responsibility to assist the centralized team(s) when required in any disputes or correction so invoices are paid on-time and in full. This position will effectively communicate with employees, field management, customers and supplier, and work hand in hand with the District Manager(s) to ensure ongoing customer contract compliance.

The Operations Support Generalist will also have responsibility for the daily management of all fixed assets, uniforms, and equipment assigned to the local area office and ensure that fixed assets, uniforms and equipment are disposed of in accordance with G4S policies and procedures. They will also be the key contact for all vendor relations for the office and provide operational support to both the District Manager(s) and Market Vice President as required.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

Equipment Inventory Management:

  • Maintain an accurate inventory log of items currently in stock at the location, as well as the uniforms and equipment given to each officer; hold accountability to employees who are issued uniforms and equipment; oversee employees’ return of uniforms and equipment once their employment with G4S has ended
  • Communicate equipment, uniforms, and fixed assets that are deemed unusable or in need of repair to the Operations Support Manager
  • Dispose of uniforms and equipment that are no longer serviceable as advised by the Operations Support manager
  • Order equipment and uniforms and maintain the necessary inventory to ensure operational efficiency and continuity
  • Respond to requests from field personnel to exchange damaged or worn equipment
  • Maintain a list of all phones that are assigned to the area office
  • Ensure that radios (and all electronic equipment) are functioning properly; repair and replace as needed
  • Ensure that weapons are managed, inventoried, shipped, issued, and retrieved from employees in accordance with company policies and procedures

Fleet Management:

  • Maintain current listings of all vehicles assigned to an area office and generate a monthly status report for the Director of Operations/General Manager/District Manager/Market VP; immediately report any anomalies
  • Ensure all vehicle forms and maintenance forms are properly documented and maintained

Accounts Payable:

  • Process and manage vendor payments, ensuring accuracy of vendor invoices per agreement
  • Budget and manage financial spread sheets that relate to tracking expenses and asset purchases


  • Weekly Payroll Transmissions, generate reports, update and conduct Payroll briefing; provide guidance and assistance as applicable
  • When corrections are needed, ensure timely entry and liaise with Corporate Payroll to ensure payment to the employee
  • Generate reports, update and conduct payroll briefing, review of weekly contract reconciliation to address variance, audit pay, bill and non-labor items

Vendor Relations:

  • Establish and maintain vendor relations with outside equipment, maintenance and facilities and building management

Contract Audits:

  • Completed as required with defined follow-up to manage contract billing issues; revise data as needed and not when audit is due
  • Ensure contract compliance are done quarterly per the G4S Way of Operations

Capture of Billable Assets:

  • Review assets through W68 and Revenue & Expense (R&E) journal, contract reconciliation and non-labor reports
  • Ensure action plans are developed weekly to correctly capture billable assets in contracts
  • Review recurring charge report for expiring charges and take action to extend billing where required

Daily Review Meeting (DRM):

  • Attend DRM and capture action items and plans for mitigation of issues

Local Cost Management:

  • Actively manage costs(uniforms, supplies, margin attainment, rate increases, vehicles) and meet or exceed budget/plan

Accounts Receivable:

  • Ensure reports are printed, analyzed, and clients are contacted as appropriate for past due invoices
  • Ensure billing accuracy
  • Coordinate efforts  with Regional Director, Financial Planning & Analysis to assist with cash flow

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess one or more of the following:
    • Associate’s Degree in Finance, Accounting, Business, or related degree with a minimum of one (1) year of office administration experience to include direct payroll/billing/invoicing
    • High School diploma or equivalent with a minimum of two (2) years of office administration experience to include direct payroll/billing/invoicing

Type and Length of Specific Experience Required

  • Must possess experience in a fast-paced administrative environment requiring prioritization
  • Work experience to include demonstration of:
    • Proficiency in Microsoft Excel and Word and in automated payroll applications such as the PeopleSoft Human Resources
    • Knowledge of and experience with time and attendance tracking or labor scheduling software
    • Administration of inventory, maintenance, purchasing and control of fixed assets
    • Excellent skills in mathematics, reading comprehension, and oral and written communication
    • Working knowledge of the Fair Labor Standards Act (FLSA) and other employment related laws
    • Ability to clearly read, compile and interpret business reports and use extrapolated data to track expenses and asset purchases
    • Administration of established payroll reconciliation, supply management, and client/vendor/facility financial relationship goals
    • Ability to interpret and counsel operations on various key operational metrics

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office with minimal to no exposure to extreme temperatures expected

Major activity:  Working on PC while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:


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