Operations Quality Officer - Kent and Medway UK £25,000-£28,000

Operations Quality Officer - Kent and Medway

Location: UK |
Salary: £25,000-£28,000 |
Posted: 14 Jan 2021 |
Closes: 11 Mar 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 9469

Role Responsibility:

Operations Quality Officer

Kent & Medway (Patient Transport Services)

Full time, 40 hours per week

£25,0000- £28,000 per annum 

You will be covering the following sites:

Maidstone, Tunbridge, Ashford, Gillingham, Margate & Dartford

Job outline: The purpose of the role will be to support management teams in facilitating the delivery of a quality-assured, and safe service to ensure they meet required statutory quality, health & safety, and governance requirements. The role will provide continual audit and compliance assurance for all agreed processes by contract. The role will also cover all aspects of Health and Safety Representation to the Front Line team and will manage and champion Health and Safety matters.

The Ideal Candidate:


  • Commitment and passion for delivering quality, safe and assured services.
  • Ability to produce accurate and detailed reporting 
  • Experience of work planning, monitoring and reviewing
  • A passion for audit type work and attention to detail
  • Experience of Health & Safety Auditing [CP1] 
  • Excellent communication, interpersonal, negotiating and influencing skills.
  • Fully mobile and clean valid driving license.
  •  Competent with Microsoft packages i.e. word, excel, PowerPoint, Google, etc.
  • Determination to show results
  • Good sound knowledge of the business
  •  Great communication skills


  • A good understanding of NHS services. 
  • NEPTS/healthcare background
  • Accident Investigation Qualification
  • Auditing/Compliance background
  • Good Team Building Skills

Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager.

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