Operations Manager

Location: Cheltenham, Gloucestershire |
Salary: £50,000 - £65,000 |
Posted: 28 Apr 2021 |
Closes: 12 May 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 9646

Role Responsibility:

40hrs, Full Time, Permanent
£50,000 - £65,000 per annum
Excellent Company benefits including Contributory Pension and Company Car

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient
delivery of front line services in critical environments for the private sector, national and local government agencies.

At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and
values that shape the way we work and how our colleagues carry out their roles. Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and
service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

We have an opportunity for an experienced positive Operations Manager with a ‘can do’ attitude to join our team based in Cheltenham.

Key Responsibilities will include:
As Operations Manager you will be accountable for the management and successful delivery of all hard FM planned and reactive works under the remit of the operational delivery teams. As budget holder you
will be responsible for the effective utilisation of resources to minimise expenditure. This includes the identification of the necessary resources, skills and capabilities required to deliver the service to
minimise reliance upon third party contractors responsible for delivery of statutory and mandatory compliance. You will be responsible for continued compliance with all contract SLA and KPI’s, site
policies, Health and Safety rules and regulations. Development and delivery of the operational and continual improvement strategy, including implementation. You will also be responsible for maintaining
accurate maintenance records on the site CAFM system. Develop and maintain day to day contact with client representatives and key stakeholders to ensure a professional attitude and image in all aspects of
service delivery throughout all your team.

You will be a strong leader with an ability to implement cultural change, through a transformational process. You will have demonstrable skills in building teams and lead by example. You will be proficient
in IT and help promote G4S values, and act as an ambassador in all interactions with client and contractor representatives. You will also contribute to the EHS culture to create a healthy and risk-free
working environment.


The Ideal Candidate:

Essential Criteria:

  • IOSH managing safely/NEBOSH
  • NVQ4 engineering
  • 5 or more years’ experience in working in a commercial or industrial FM service delivery environment.
  • BSC level 1 & 2.
  • Excellent communication & leadership skills.


  • PFI experience advantageous
  • Commercial industrial knowledge
  • IWFM membership
  • Working towards chartered status

Please be aware that due to the nature of the business vetting is an intrusive and prolonged process.


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