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Operations Manager - SEC Glasgow, United Kingdom Up to Dependant upon experience

Operations Manager - SEC

Location: Glasgow, United Kingdom |
Salary: Up to Dependant upon experience |
Posted: 11 Sep 2019 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 190001VD

As an Operations Manager for G4S working at the Scottish Event Campus (SEC), you would be part of a dedicated team responsible for managing a number of safety and security personnel delivering a professional services on campus whilst maintaining the core values of G4S and the SEC. 


You would be supporting the development, operations and profitability of your assigned area through ensuring the best possible business performance, contract compliance and delivery.  

This is typically a full time role with guaranteed hours, although you may be required to manage operations which are running 24x7 and therefore be available for emergencies outside of normal working hours as well.  Flexible working arrangements may also be available. 


Role and responsibilities

  • Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities

  • Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure

  • Acting as a role model and always behaving in line with our company values and those of the SEC.

  • Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities

  • Managing contractual budgets in line with financial targets

  • Ensuring all aspects of the required services are being delivered to the customers’ satisfaction and in accordance with the contract

  • Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements 

  • Ensuring contract required training and screening / vetting has been completed for all security staff

  • Developing professional customer relationships, responding appropriately to customer requests and concerns

  • Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.

  • Completingrisk assessments and site evaluations as well as completing monthly performance reports and billing schedules

Skills and experience

  • A checkable personal history including periods of education, employment, travel and unemployment

  • Prior experience of working in a similar operational management role , ideally within the security industry

  • A valid security industry licence or accepted certificate of security competence 

  • Excellent verbal and written communication skills, interacting both internally and externally

  • Excellent customer service skills

  • Excellent organisational skills

  • Ability to successfully manage a team

  • Track record of working in a fast paced and demanding environment

  • Experience in working closely with the emergency services 

Salary and benefits

G4S offers employees the opportunity to work with well known clients, job security, competitive salary and benefits, and career opportunities to develop to more senior levels in our organisation. 

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