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Operations Manager - Events Security (Scotland) Glasgow, United Kingdom Up to 35,000 DOE

Operations Manager - Events Security (Scotland)

Location: Glasgow, United Kingdom |
Salary: Up to 35,000 DOE |
Posted: 2 Sep 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2100010S

Football will come home, conferences will make a comeback and music will take centre stage again. And when they do, we’ll be more than ready for them - with a new approach to event security, stewarding and crowd control, designed for a very different world. Throughout our history, we have always been immensely proud of the support we have given to globally recognised events. We also understand that those organisations need so much more than security, stewarding and crowd management support. They need insight, strategy and direction.

Our new Event Security Management service has been created to be a partner, not a provider. We concentrate on strategy, not just support. We’re backed by investment and experience. And we’re focused on the future with a new director and a new leadership structure that will change the way event security is managed. A new approach that will deliver better results for our partners and greater safety for their customers.

Our new Operations Manager role will play  a key role in helping us deliver our ambition to be the first choice for security management, stewarding and crowd management and helping us set new standards in event security. As part of a Nationwide team of Operations Managers, your role will be to manage the relationships with our customers and deliver exceptional security solutions for the benefit and safety of every customer. With a track record of event security and the ability to build relationships with our partners and the authorities that support every event, you’ll be responsible for communication, data analysis and regular updates to your event customers. 

This new role will bring a higher level of support for the events we help our customers host. In return, your career ambitions will be supported by the global leader in security and through the influence and inspiration of our new Senior Leadership Team of G4S Events.

Key responsibilities:

  • Build and maintain effective customer relationships through planning, implementation and management of successful event security and stewarding operations
  • Delivery of gross margin for events within remit in line with business and customer requirement
  • Responsible for timely and accurate invoicing for events
  • Responsible for negotiating contract extensions and price increases in line with statutory requirements
  • Accountability of workforce through full employee lifecycle
  • Responsible for people management and employment relations in line with key people policies
  • Adherence to project milestones within timescales for events including proactive planning
  • Proactively review MI to identify trends in the casual workforce to drive resourcing improvements
  • Drive recruitment and selection in the function with support from the resourcing team
  • Responsible for compliance of systems and processes in the function

Skills, Qualifications and Experience:

  • You will have experience in a similar role within the security industry
  • SIA Door Supervisor licence as a minimum
  • Breadth of skillset within key event types; Sport/Music/C&E
  • Strong commercial awareness
  • Ability to analyse data
  • Effective relationship building
  • People management experience
  • NVQ Level 3/4 Spectator Safety or equivalent


  • Company car
  • Perks at Work Scheme
  • 25 days annual leave
  • Pension/Life insurance

If you have the ambition to raise our game further and the experience to operate at the highest level, talk to us about how you can help us set new standards in event security.

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