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Operational Support Officer Milton Keynes, Buckinghamshire £23,394.20

Operational Support Officer

Location: Milton Keynes, Buckinghamshire |
Salary: £23,394.20 |
Posted: 16 Jun 2022 |
Closes: 30 Jun 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 11942

Role Responsibility:

Operational Support Officer

Oakhill Secure Training Centre, Milton Keynes, MK5 6AJ

Salary: £23,394.20 per annum

Permanent, Full Time (40 hours per week)

Benefits: Company Pension, free on-site parking, uniform, on-site canteen, access to High Street Shop discounts, local Gym discounts and ongoing training and development


At Oakhill Secure Training Centre we look after young people aged 12 to 18 years old who have been remanded or sentenced to periods of detention. The vulnerable young people in our care can be challenging with a wide range of social and emotional complex needs. This is an environment that calls for high standards of social care and service delivery to provide a secure and stable environment for young people to develop their life skills and address the behaviours that have led them into custody. 


Oakhill Secure Training Centre works closely with the Youth Custody Services to ensure that its regimes and designs reflect best practice in residential care to prevent offending.


We are looking to recruit an Operational Support Officer to control the movement, egress and access of all personnel to the Centre to maintain security and safety


Key Responsibilities

  • Co-ordinate and control the movement of staff, trainees and visitors around the premises to ensure they arrive at the correct destination safely and securely and in a timely and efficient manner.
  • Issue, receive and record equipment allocated to staff as they come on and go off duty to maintain records of staff on site and equipment issued.
  • Screen all staff, vehicles, occupants of vehicles, visitors, trainees and property on access or egress, to ensure the security of the Centre is maintained.
  • Monitor and respond to situations as they arise using the appropriate equipment to ensure that situations are dealt with promptly and the appropriate action/response is effected.
  • Receive and greet internal and external visitors during evenings and weekends to ensure they receive a suitable welcome and are dealt with promptly.
  • Answer and screen internal and external telephone calls during evenings and weekends, to ensure they are directed to the correct point of contact or messages are taken and passed on to the appropriate person for action or response.
  • Monitor and operate CCTV cameras and radio network in line with relevant procedures to maintain the Centre’s security.

The Ideal Candidate:

No previous experience is necessary however knowledge of the Centre’s policies and procedures would be an advantage.


At G4S, we invest heavily in our people.  If you join us you will have a job specific induction programme to equip you with the skills and knowledge for the job. As well as ongoing support and development opportunities we offer generous holiday entitlement, company pension, an onsite gym, free onsite parking and the chance to do an extraordinary job – every day.


For more information on Oakhill Secure Training Centre please visit,


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Safeguarding children and young people is our primary focus and the welfare of the child is paramount. Therefore we have a corporate responsibility to ensure that the safeguarding and our G4S values are at the centre of all we do.​


To apply for this role, you must be eligible to work in the UK and must have been resident in the UK for a minimum of 3 years.   You will also be required to undergo DBS enhanced level security clearance and will need to provide full details of your work and educational history covering the last 10 years as part of the screening process.

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