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Operational Support Grade (OSG) BRIDGEND £25,000

Operational Support Grade (OSG)

Location: BRIDGEND |
Salary: £25,000 |
Posted: 7 Jun 2024 |
Closes: 21 Jun 2024 |
Job Type: Full Time and Permanent |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 15859

Role Responsibility:

Operational Support Grade (OSG)

G4S Care and Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary £25,000.00 per annum

Permanent, Full Time,  (40 hour week)

Benefits:  Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.


Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1038 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.


We now have an opportunity for several Operational Support Grades (OSGs) to join our team at HMP Parc.

Operational Support Grades fulfil a number of roles within the Security and Operations Departments at HMP Parc. The Successful candidate will ensure that all policies and procedures are carried out in line with local security strategy.

 Key Responsibilities:

  • To coordinate response to alarms and manage the initial response to events and emergencies.
  • To conduct security checks on all Integrated security systems such as cameras, radios, fence alarms ensuring all defects are reported immediately to the Head of Security
  • To be aware of the current situation in all parts of the prison in order to aid decisions on movements and events and to respond appropriately to emergency situations.
  • To maintain an accurate and up to date roll count of the prison at all times and   the number of prisoners in each area through movement control.
  • To maintain an occurrence log off all movements and incidents.
  • To have an up to date knowledge of the HMP/YOI Parc contingency plans
  • To maintain efficient operating procedures as per the local security strategy
  • To operate and monitor all CCTV equipment
  • To deal with internal/external telephone calls in a polite and professional manner
  • To deal with all cell intercom requests promptly and professionally ensuring all information is passed to the relevant residential area.
  • To control the radio net, operating the radio system in a professional manner and using the correct radio procedures in line with the local security strategy.
  • To receive, evaluate and report information and incidents
  • To control and authorise movement of prisoners, staff, contractors and vehicles within the establishment.
  • Issue of keys by obtaining personal tally number.
  • Issue of all radios
  • Maintain hourly checks of all keys and radios
  • Continual charging of radio batteries
  • Operation of sliding doors permitting ingress and egress both for Staff and Visitors
  • Maintaining vigilance of all personnel leaving the establishment
  • Booking in/ out of all vehicles
  • Searching of all vehicles entering/ exiting the prison and personnel
  • Maintaining roll count
  • Escorting all vehicles
  • Checking all prisoner release pass before release from Prison
  • Liaising with Admissions/Control on Possible emergency procedures such as Category “A” transport, Emergency Services arriving (Fire, Ambulance, Police)
  • Maintaining the Security of the Establishments perimeter via correct operation of the airlock system
  • Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & follow the applicable safe systems of work for the role.
  • G4S is committed to safeguarding and promoting the wellbeing of children and adults at risk and the post holder must support these goals.

The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.




The Ideal Candidate:

Essential Skills:

  • Basic literacy and numeracy skills
  • Basic IT skills
  • Good communication and interpersonal skills
  • Ability to cope in a pressured and disciplined environment
  • Strong team player
  • Professional disposition and integrity

Desirable Skills:

  • Previous security experience



If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us. 


HMP Parc encourages applications from Welsh speakers. 


For more information on HMP Parc, please visit


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.  


You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.




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