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Operational Manager (OSCAR 1) MILTON KEYNES, Buckinghamshire £39,757.14

Operational Manager (OSCAR 1)

Location: MILTON KEYNES, Buckinghamshire |
Salary: £39,757.14 |
Posted: 14 May 2024 |
Closes: 28 May 2024 |
Job Type: Full Time and Permanent |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 15769

Role Responsibility:


G4S Care and Rehabilitation Services

Oakhill Secure Training Centre, Milton Keynes, MK5 6AJ

Salary £39,757.14 per annum

Permanent, Full Time (40 hours per week)

Benefits: Company Pension, free on-site parking, uniform, on-site canteen, access to High Street Shop discounts and ongoing training and development


At Oakhill Secure Training Centre we look after young people aged 12 to 18 years old who have been remanded or sentenced to periods of detention. The vulnerable young people in our care can be challenging with a wide range of social and emotional complex needs. This is an environment that calls for high standards of social care and service delivery to provide a secure and stable environment for young people to develop their life skills and address the behaviours that have led them into custody. 


Oakhill Secure Training Centre works closely with the Youth Custody Services to ensure that its regimes and designs reflect best practice in residential care to prevent offending.


We are looking for an Operations Manager with experience of working within a secure environment. The successful candidate must be certified as a Custody Officer and will be responsible for overseeing and managing the daily operational delivery of the Centre which will include incident management/reporting, briefing and updating the Duty Director and supervise the admission and re-admission of Young people.


Key Responsibilities

  • Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner and following the applicable safe systems of work for the role.
  • Be responsible for the timely operational running of the centre, overseeing all moves around site, such as education and activities, (this list is not exhaustive)
  • Supervise the movements to and from the dining room, including attendance for the duration of meals
  • Understand the differing duties of Oscar 1 and Oscar 2
  • Attend and manage all incidents across site, ensuring all incident paperwork and Security Information Reports are completed accurately and in a timely manner for that day before leaving site.
  • Ensure all incident paperwork is complete and correct prior to submitting to the MMPR team
  • Be familiar with understanding the process for addressing staff that have not completed their incident paperwork in a timely manner
  • Be competent in completing paperwork for emergency escorting, and discharging and receiving any escort or mobility to and from court, hospital, funeral (this list is not exhaustive)
  • Ensure all serious incident reports (IRFs) are completed by staff involved in the incident, are accurate and authorised by the Duty Director prior to being sent to the relevant departments
  • Visit residential units regularly and more specifically to ensure any young people who are to remain in their rooms are aware of the reasons why this decision has been made, and to support all unit staff. All paperwork in relation to a child being in their rooms must also be collated, such as single separation paperwork.
  • Participate in the initial risk assessment of any child during the admissions process
  • Work closely with the Duty Director of the day ensuring they are kept briefed and updated of any incidents or potential risks that may impact on the centre, or need reporting to the YCS, I/C of the Center or Gold Commander
  • Support and assist Security with any immediate searching that needs completing
  • Delivering training to staff to the ITC to educate new staff about the Oscar role
  • G4S is committed to safeguarding and promoting the wellbeing of children and adults at risk and the post holder must support these goals.
  • The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks, of a similar level that may be necessary from time to time.


The Ideal Candidate:


Essential Skills

  • Experience of working in a secure custodial environment
  • Certified as a custody officer
  • Good communication skills.
  • Able to think strategically


Desirable Skills

  • Managerial experience
  • Experience of monitoring service delivery and meeting short term objectives
  • IT skills


At G4S, we invest heavily in our people.  If you join us you will have a job specific induction programme to equip you with the skills and knowledge for the job. As well as ongoing support and development opportunities we offer generous holiday entitlement, company pension, an onsite gym, free onsite parking and the chance to do an extraordinary job – every day.


For more information on Oakhill Secure Training Centre please visit,


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Safeguarding children and young people is our primary focus and the welfare of the child is paramount. Therefore we have a corporate responsibility to ensure that the safeguarding and our G4S values are at the centre of all we do.​


To apply for this role, you must be eligible to work in the UK and must have been resident in the UK for a minimum of 3 years.   You will also be required to undergo DBS enhanced level security clearance and will need to provide full details of your work and educational history covering the last 10 years as part of the screening process.




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