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NCC Operator Leeds, United Kingdom Up to 10.69

NCC Operator

Location: Leeds, United Kingdom |
Salary: Up to 10.69 |
Posted: 15 Oct 2020 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2000014H-internal

An exciting opportunity has arisen for an NCC Operator to join our expanding Operations Support Team, based in our Leeds office (LS10) , West Yorkshire.  The position will assist with Staff scheduling, welfare and general out of hours calls, including monitoring of staff booking on and off duty, staff check calls and supporting frontline staff & field based managers.  You will be part of a busy dynamic team for the largest security company in the world.


The position is contracted to 42 hours per week at a salary of circa £21,500 per annum excluding overtime. The shift pattern is 4 days, 4 off, 4 nights, 4 off and the shifts are 12 hour shifts, nights and weekends. The job benefits include 28 days annual leave, contributory pension scheme, ongoing training and G4S Perks at Work employee discounts.


Role Responsibility:

  • Monitoring the health, safety and welfare of field based personnel through completion of welfare calls and effective escalation where appropriate

  • Accurately record all incidents and report and escalate accordingly 

  • Scheduling and deploying security personnel across the country in line with contractual requirements

  • Assisting field based Operational Management teams across the country

  • Acting as a central point of contact for all field based staff members

  • Providing support to the Operations Teams in using the systems to their full capability

  • Producing timely and accurate reporting


The Ideal Candidate:

Essential Requirements


  • Be a team player, taking responsibility for actions and supporting other team members and workload

  • Ability to prioritise and  work under pressure

  • Using own initiative and abide by processes and procedures

  • Good communication skills at all management and employee levels

  • Attention to detail, Planning and Organising

  • Accurately recording data to enable consistent and reportable MI

  • Customer Service Excellence

  • Flexible approach to shift work and overtime requirements

  • 5 years checkable work history

  • Unrestricted right to work in the UK/EU




  • Experience of a 999 call handling from a emergency services background would be a distinct advantage

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