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National Training Manager Philadelphia, Pennsylvania $70000

National Training Manager

Location: Philadelphia, Pennsylvania |
Salary: $70000 |
Posted: 23 May 2020 |
Closes: 23 Jun 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/4016102/191913

Job Introduction:

Hiring Now!


The world's leading private security organization, G4S, has an immediate job opportunity for a National Training Manager. As a National Training Manager, you will be responsible for the development of client specific security training materials, enhancement communications, individual and national training efforts, reviewing hiring practices, performance error investigation, and supervising the security team’s performance. The National Training Manager is specifically assigned to the client account and will work with the National and Regional Account Managers and client management to develop service and quality innovations that enhance client business interests. The National Training Manager will provide classroom style training, monitor and document the quality of security services delivered, meet with local client site management and key strategic partners to obtain their observations and comments regarding service quality.

The National Training Manager is held accountable for the successful completion of the specific duties and essential functions as listed below.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Ensures, within a set budget, that all security training initiatives - nationwide - are carried out in a consistent, thoughtful, organized, logical, timely, efficient and highly effective manner
  • Provides ongoing security support - and resources - to all account managers, their teams, and their sites
  • Takes a proactive, leadership role in planning and conducting training and coaching in connection with the Annual Account Managers Training Conference
  • Manages, coordinates, and oversees security-related training: from new hire orientation (OJT) to periodic National Supplementary Training, to site-specific or issue-specific Supplementary Training, to annual or semi-annual All-Hands Training. This is to ensure security procedures are followed in accordance with the client’s Standard Operating Procedures (SOP)
  • Devises, and continually encourages account managers/supervisors and their teams to implement, fresh, creative, unique, and successful approaches to teaching and training security officers
  • Assures that ongoing updates, revisions, and changes to policies and procedure are promptly communicated to the assigned security teams in the form of additional training
  • Tasks and guides the various security teams to conduct thorough security assessments and threat analysis initiatives, as needed
  • Assists in the design and implementation of project-related security strategies, security-related policies/standards and establishes a solid course of action for their implementation and review
  • Converts company specific training components into stand-alone teaching tools, including the addition of audio (voice over) to original PowerPoint training presentations. This is to assure training options include complete audio/visual modules that might not always require the trainer’s physical presence
  • Continually assesses security-related training needs for new and existing security officers
  • Continually develops, or updates, training aids such as manuals and site/issue-specific Interactive Training
  • Designs and applies assessment tools (such as the Security Error Survey Analysis) to objectively measure training effectiveness or areas of vulnerability
  • Writes, designs and facilitates the conversion of the OJT modules into LMS online format, including narration and structured quizzes 
  • Communicates to the team and delivers key changes, revisions, or updates to access control systems or other procedures for applicable systems or functions 
  • Functions as the Error Avoidance Coach, called upon in special situations to conduct refresher training, e.g., when a team is about to perform a new or specialized task; able - and available - to provide training and assistance for implementing error avoidance methods and techniques
  • Updates, in concert with the National Account Manager and Management, the Quick Reference Guide, which is a condensation of the client SOP, IBX Emergency Policies & Procedures, and other client security-related policy documents
  • Performs other duties, as assigned by the National Account Manager

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing
  • Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts

Type and Length of Specific Experience Required

  • Work history must include demonstration of each of the following:
    • Knowledge of security operations and procedures
    • Knowledge of supervisory practices and procedures
  • Must possess one or more of the following:
    • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
    • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
    • Bachelor’s degree in law enforcement or criminal justice related studies
    • A minimum of 8 or more years of active service in any military branch
    • Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Firm understanding of training techniques, and successful employee coaching
  • Ability to carry out multiple assignments concurrently
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no work in extreme temperatures is expected

Major activity:  Working on PC while sitting; telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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