Customer Service

National Control Centre (NCC) Controller: G4S Secure Solutions South Africa Centurion R1 - R1

National Control Centre (NCC) Controller: G4S Secure Solutions South Africa

Location: Centurion |
Salary: R1 - R1 |
Posted: 20 May 2022 |
Closes: 24 May 2022 |
Job Type: Full Time and Permanent |
Business Unit: South Africa - Secure Solutions |
Region / Division: Sub-Saharan Africa |
Reference: NCC Controller

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

National Control Centre (NCC) Controller

G4S Secure Solutions (SA), a leading global integrated security solutions company, has a vacancy for a Controller at our National Control Centre in Centurion.

The position requires experience within a security or call centre environment. The successful incumbent is a self starter with a proven track record in delivering on expectations, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

  • Ensure effective monitoring of alarms through Listener Monitoring Software
  • Monitoring of vehicle tracking and off site monitoring
  • Effective customer service and relations
  • Provide technical first level helpdesk services for customers
  • MIS and feedback to operations, exception control and procedures
  • Efficient administration of control room records and reports

The Ideal Candidate:

  • 2 Years relevant working experience
  • Grade 12 
  • PSIRA registration Grade A
  • Intermediate Computer Skills
  • Very good command of English (both written and oral)

Knowledge, Skills and Attributes

  • Knowledge of Listener monitoring systems
  • Knowledge of company policies and procedures
  • Understanding the organisational environment
  • Supporting and working with others
  • Delivering objectives
  • Delivering great customer service
  • Sharing and
  • Co-operating
  • Attention to detail
  • Ability to work under pressure

About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees. For more information on G4S, visit

G4S operates in over 30 countries in Africa and employs over 105 000 people on the continent.

At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver ourcommercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. Our employees are the public face of G4S and we recognise and respect the value they add to the business by delivering excellent service day after day.

G4S is an organisation which is defined by its values, which are:

  • Customer Focus
  • Expertise
  • Performance
  • Best People
  • Integrity
  • Collaboration & Teamwork

One of the G4S Group’s core values is to ensure we employ the Best People. We strive to develop our employees’ competence and inspire them to live our values.G4S ensures that we provide our employees with opportunities for growth and development within a dynamic and challenging business environment.       

At G4S South Africa, we place great value on attracting and retaining the best people at all levels, to ensure the continued success of the organisation.

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