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National Account Manager Dallas, TX Competitive plus Great Benefits

National Account Manager

Location: Dallas, TX |
Salary: Competitive plus Great Benefits |
Posted: 21 Feb 2020 |
Closes: 21 Mar 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/710250/186359

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for a National Account Manager. As a National Account Manager, you will oversee and manage all operational, financial, and administrative functions for a National Portfolio.  This position will set and actively achieve challenging goals, but not limited to, achieving financial goals and objectives, develop and conduct related training modules, and provide quality customer service.  This position will continually seek new ways to improve the current physical security programs on all matters that may require impact or change.  This position will demonstrate a management style that encourages participation and ownership by all, along with a continuous focus on action, customer satisfaction, employee satisfaction and financial management.  The National Account Manager will be the client’s primary point of contact and act as liaison between the customer and G4S Management.  As such, the National Account Manager will collect, analyze, and report on all Key Performance Indicators (KPI’s) on a regular basis,  and provide direction and leadership for contracted services including security and safety, patrol services, security operations and other security solutions.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Serves as local point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner
  • Meets regularly with local client representatives for status updates; addresses any actual or potential problems; supports security planning, assessments and surveys; reviews and updates post orders
  • Participates on regular teleconference calls with other Security Managers and Supervisors to ensure local security services are in compliance with National Standards. Provides feedback, comments, suggestions and support in helping to advance National Account initiatives to meet or exceed client expectations
  • Oversees the preparation and coordination of staff schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff
  • Coordinates support from local branch management, maintains and submits payroll records and other associate and business information., participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary
  • Acts to ensure compliance with legally mandated, contractual, and company mandated training requirements; documents training as required; develop training schedules in conjunction with management; coordinating training activities so as not to conflict with client service schedules. Organizes training for CPR/First Aid and fire extinguisher, testing. Maintains records and prepares reports to evaluate performance of training activities, and to monitor progress of trainees
  • Oversees work performance of all site security personnel to ensure company policies/procedures, including Security Operations Procedures (SOP) are being followed.  Prepare reports for customer/client audits.  Plan, implement, coordinate, and evaluate security services to ensure consistent coverage and customer satisfaction. Coaches and disciplines personnel. Meets personally with employees and documents coaching and disciplinary activities.
  • Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure there is an adequate inventory of uniforms, radios, and other supplies and equipment
  • Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
  • Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to qualify and maintain any applicable licensing or certification requirements
  • Must meet one of the following:
    • College degree in Management, Business Administration or any related field
    • Minimum of eight (8) years of experience managing the customer relations and contract compliance with a large national or regional customer base

Type and Length of Specific Experience Required

  • Must possess a minimum of eight (8) years of security experience
  • Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies
  • Demonstrated working knowledge of the security and safety industry

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is expected

Major activity:  Working on PC while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:


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