Mental Health Ambulance Care Assistant- Kent & Medway Kent £10.28

Mental Health Ambulance Care Assistant- Kent & Medway

Location: Kent |
Salary: £10.28 |
Posted: 16 May 2019 |
Closes: 11 Jul 2019 |
Job Type: Permanent & Part-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 7813

Role Responsibility:

Bank Mental Health Ambulance Care Assistant

Location: Covering Kent and Medway 

Salary: Dependent on location and experience (ranging from £10.28-12.81)

Various shifts available 


Job outline: The Mental Health Ambulance Care Assistant will provide patient transport services, convey non-emergency patients to and from hospital and clinic appointments ensuring the patient’s welfare in transit and ensuring that safety and best practice are adhered to at all times

The purpose of MHACA role is to provide Secure Transport whilst maintaining a caring and secure environment for mental health patients. Our primary aim is to provide a transport service appropriate to the needs of our patients. You will be responsible for transporting patients in and around the UK whilst working aS part of a crew of two or more. You will be expected to share both the driving and patient care elements of the role with your colleagues. You should be comfortable liaising with a variety of health care professionals, including Doctors, Registered Mental Health Nurses, Social Workers and Approved Mental Health Professionals.

We are looking for people who are willing to work for a well established PTS company who are willing to a variety of shifts up to 12 hours in duration. The nature of this role requires flexibility. Shifts will vary from week to week and can include shift cover at short notice. In order to apply for this role, you must have the following….

  •  Full UK driving licence held for at least 3 years
  •  PMVA (or equivalent) including the use of mechanical restraint (e.g. handcuffs)
  •  FAAW including oxygen therapy and manual handling
  •  Statutory and mandatory training in accordance with the Skills for Health Framework
  •  Strong communication and interpersonal skills
  •  Able to promote and maintain a calm disposition in all circumstances particularly with regard to Mental Health patients
  •  Physically fit able to lift, control and restrain a patient if needed.
  •  Be flexible with travel and shift times, that could very daily
  • The following Vaccinations will be provided if needed for this job role: TB, diphtheria, Hep B,Tetanus and polio. Please check with your GP for your vaccination history.


Key responsibilities/accountabilities

  • Assist, move and handle patients, who may be ambulatory, Mental Health or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using carry chair, moving immobile patients in and out of bed, and manoeuvring patients in wheelchairs into and out of the vehicle and on stretchers as necessary.  Ensure patients are safely seated whilst in transit.
  • Minimise and deal with aggressive and abusive behaviour to reduce risks to safety and ensure patient welfare
  • Ensure the use of appropriate equipment and approved manual handling techniques
  • Maintain the cleanliness and ensure the routine daily checks of designated vehicles are carried out prior to deployment
  • Assist patients when entering and leaving their homes and take all reasonable actions to ensure the safety and security of their property.
  • Liaise and report to Control as directed within operational procedures in updating location and status and respond appropriately to instructions
  • Upon arrival at the place of treatment, convey patients to the appropriate location within the building as directed by Control.
  • Provide support as directed to other agencies in the event of serious injury or emergency
  • To be flexible on a daily basis in relation to shift finishing times
  • Maintain records as appropriate. Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and adhere to all statutory legislation.
  • To be able to restrain patients utilizing manual technics, handcuffs or soft restraints.
  • To have a good understanding of the Mental Health act 1983 & 2007.To be flexible on a daily basis to support all PTS hospitals/locations where applicable
  • Carry out any other duties relevant to the role as directed by Control and/or the Service Delivery Manager


The Ideal Candidate:

Skills and Knowledge
  • Full driving license required
  • Experience of similar related role
  • Ability to work effectively as part of a team
  • Strong communication and interpersonal skills
  • Application of common sense approach
  • Able to promote and maintain a calm disposition in all circumstances particularly with regard to Mental Health patients
  • Physically fit able to lift patients
  • A caring attitude towards patients and an outgoing, friendly manner, able to show empathy
  • The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid
  • Demonstrate high level of commitment to the provision of an efficient and effective service
  • Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure
  • Completed, clear DBS check




  • The job requires that crew members are flexible to fit in with fluctuation in service demand or operational need on the contract
  • Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues.
  • Geographical knowledge of the local area to be worked within
  • Knowledge of Patient Transport Services
This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment, a full enhanced DBS check is required.
The safety of our staff and patients is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise.  The post holder needs to be committed to maintaining high standards of customer care and service delivery. 

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