Marketing Manager Sutton / Remote £45-£50k

Marketing Manager

Location: Sutton / Remote |
Salary: £45-£50k |
Posted: 5 Oct 2020 |
Closes: 31 Oct 2020 |
Job Type: Permanent & Full-time |
Region / Division: UK & Ireland |
Reference: G4S/CD/7032

Pension, Life Assurance

Job Introduction:

G4S is the largest secure solutions company in the world, the second largest private employer on the London Stock Exchange and one of Britain’s top Employers. Our Cash Management Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval.

As an employee of G4S Cash Solutions, each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and be integral to the effectiveness and success of G4S.

Role Responsibility:

Main Purpose of Job

The Marketing Manager is responsible for managing all aspects of external marketing activities, including Lead generation, advertising, managing events, managing partners, digital campaigns, market research, branding, and PR.

The role will also be responsible for managing relationships with Marketing counterparts within our established frameworks to generate new business opportunities.

The Marketing Manager will need to build and manage a Customer satisfaction program and track our NPS.


Key Tasks & Responsibilities

  • To develop and implement all aspects of internal and external marketing and communication.
  • Fulfil present and future business needs aligned with the G4S Cash strategy in order to build a positive G4S brand
  • Work with the sales leadership to develop lead generation strategies to generate Leads with both existing and prospective customers
  • Work in conjunction with the G4S Group teams to enhance and protect the reputation of G4S
  • Support the development and launch of new products
  • Plan and execute a customer satisfaction program
  • Manage and maintain the G4S online presence (website, communications, and social presence)
  • Embed a Sales enablement program
  • Identify and share best practice across the region/division and the group
  • Ensure effective engagement with customers by implementing a comprehensive customer journey
  • Build and maintain a library of Marketing content
  • Work with customers to develop client case studies
  • Build and maintain framework relationships to generate awareness and Leads
  • Use customer feedback to generate ideas about new features or products
  • Identify and implement improvements in the Marketing process in collaboration with Commercial Operations
  • Maintain up to date G4S product knowledge and competitor product knowledge to ensure an in-depth understanding on the market and to remain competitive
  • Conduct research to identify new markets and customer needs
  • To have complete understanding of the suite of G4S Cash Solutions offered to customers and be able to communicate those effectively in a compelling manner to our prospective customers
  • Proficient in digital marketing, incorporating SEO strategies, effective PPC campaigns, understanding and building nurture programs.
  • Ability to articulate the benefits and specialised features of our solutions to positively influence customer purchasing decisions and add value.
  • To act as a credible ambassador for G4S when speaking to potential customers
  • To work with professionalism, honesty and integrity maintaining confidentiality
  • Treat people fairly, with respect, impartiality and consistency

The Ideal Candidate:

Person Specification

  • Extensive experience in a Marketing, Communications and / Customer Engagement role
  • Managing diverse internal communication initiatives, working with customers, colleagues and suppliers at regional level and group level
  • Experience in driving complex projects through to completion
  • Proven track record of delivering successful marketing campaigns
  • Experience managing campaigns, data, dashboards, and reports in CRM (ideally Salesforce.com)
  • Experience leading agency relationships
  • Experience in developing and managing a customer satisfaction process to track NPS
  • In-depth understanding of the sales process
  • Strong analytical and organizational skills
  • Numerical abilities and problem-solving attitude
  • Degree in Marketing, Business Administration or relevant field preferred
  • Track record of meeting and exceeding targets
  • Time management and planning skills
  • Able to work under their own initiative
  • A positive attitude
  • Flexibility and quick thinking
  • Good knowledge about all the company's products and services
  • To be well-organised and thorough, even under pressure
  • To understand and comply with the legislation relating to direct marketing


Essential Universal Competencies

  • Working with People
  • Persuading and Influencing
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Coping With Pressures and Setbacks
  • Achieving Personal Work Goals and Objectives
  • Experience managing a marketing budget
  • Strong interpersonal skills
  • Ability to develop ideas and influence senior stake holders
  • Experience of managing complex projects / contracts.
  • Excellent communications skills
  • Ability to identify and respond to market changes
  • Teamwork and Collaboration
  • Written, verbal and non-verbal communication
  • Flexibility and adaptability to rapid environmental changes
  • Problem analysis and resolution

Desirable Universal Competencies

  • Relating and Networking
  • Writing and Reporting
  • Learning and Researching
  • Adapting and Responding to Change
  • Robust time management

Sales Cycle Competencies

  • Understanding needs
  • Creating Options
  • Adding value
  • Building Desire
  • Presenting
  • Satisfying the Customer
  • Developing a Game Plan
  • Managing and Growing

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