Logistics Specialist NW1 2BU £31,000.00-£33,000.00

Role Responsibility:

Logistics Specialist  - UCLH

G4S Patient Transport Services, University College Hospital London - NW1 2BU 

£31,000.00-  £33,000.00 per annum

Full Time - 40 hours per week (Monday - Fridays Days)

We are seeking an enthusiastic person with a caring disposition to join our team at University College Hospital London. As a Logistics Specialist you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journey’s with care and respect.

What’s Involved:

Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively

Maximise efficiency in order to utilise the resource available across all contracts with regards to the above

Manage and approve cost and deploy third party resource (budget dependant on Ops Directors for region)

Monitoring the performance of the on-site day controllers to provide support for potential failures to KPIs.

Provide support to on site controllers for complex, difficult and long distance journeys

Supporting the helpdesk team to resolve patient enquiries/complaints

Support the on-site day controllers with forward planning for their sites

Work closely with the BIM team to identify regular patterns of activity to maximise efficiency across all contracts, i.e. relocate vehicles from site to site

Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements

Deal with all routine routes in a timely manner so that an appropriate response is provided

Coordinate Ambulance Care Assistants and Emergency medical Technicians

Ability to make decision in a fast pace, multi delivery environment

Level/GCSE in Maths and English

Excellent customer service skills, with a caring attitude towards patients and an outgoing, friendly manner

Ability to show empathy and respect

I.T. Literate (i.e. Microsoft Office Suite)

Flexible approach to working hours.

Application of common sense approach

Able to deal with multiple tasks and prioritise, keeping an eye for detail

Able to work on own initiative and proactively as well as effectively as part of a team

Ability to remain calm and professional at all times

The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment

The Ideal Candidate:

Essential Requirements:

Knowledge of Patient Transport Services and patient mobility

Experience of working in confidential environment

Experience of working against call centre KPIs

Experience of managing multi drop operations

Excellent communicative and problem solving skills with strong time management ability.

I.T. Literate (i.e. Microsoft Office Suite).

Benefits:

Company pension scheme with employer contributions

G4S Life Assurance Scheme

Access to Gympass - subsidised gym

Free eye-tests/discounts for VDU users

Subsidised healthcare plan

Charity work- Match-IT and Payroll Giving

Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

Refer A Friend Scheme

Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

Covid vaccinations are preferred

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment,  a full enhanced DBS check is required.

The safety of our staff and patients is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise.  The post holder needs to be committed to maintaining high standards of customer care and service delivery. 

Disability Confident 

A Disability Confident application was made a couple of years ago for the whole of G4S UK and Ireland, although the submission (including case studies etc) came from ESS.  At that time Level 2 was awarded.  Submission was recently made for re accreditation - but this time for Level 3 - and attached is the certificate confirming their achievement (which was again awarded to the whole business).