Logistics Specialist NW1 2BU £31,000.00-£33,000.00
Logistics SpecialistLocation: NW1 2BU | Salary: £31,000.00-£33,000.00 | Posted: 23 May 2022 | Closes: 20 Jun 2022 | Job Type: Full Time and Permanent | Business Unit: UK Patient Transport Services | Region / Division: UK & Ireland | Reference: 11582
Logistics Specialist - UCLH
G4S Patient Transport Services, University College Hospital London - NW1 2BU
£31,000.00- £33,000.00 per annum
Full Time - 40 hours per week (Monday - Fridays Days)
We are seeking an enthusiastic person with a caring disposition to join our team at University College Hospital London. As a Logistics Specialist you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journey’s with care and respect.
Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively
Maximise efficiency in order to utilise the resource available across all contracts with regards to the above
Manage and approve cost and deploy third party resource (budget dependant on Ops Directors for region)
Monitoring the performance of the on-site day controllers to provide support for potential failures to KPIs.
Provide support to on site controllers for complex, difficult and long distance journeys
Supporting the helpdesk team to resolve patient enquiries/complaints
Support the on-site day controllers with forward planning for their sites
Work closely with the BIM team to identify regular patterns of activity to maximise efficiency across all contracts, i.e. relocate vehicles from site to site
Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements
Deal with all routine routes in a timely manner so that an appropriate response is provided
Coordinate Ambulance Care Assistants and Emergency medical Technicians
Ability to make decision in a fast pace, multi delivery environment
Level/GCSE in Maths and English
Excellent customer service skills, with a caring attitude towards patients and an outgoing, friendly manner
Ability to show empathy and respect
I.T. Literate (i.e. Microsoft Office Suite)
Flexible approach to working hours.
Application of common sense approach
Able to deal with multiple tasks and prioritise, keeping an eye for detail
Able to work on own initiative and proactively as well as effectively as part of a team
Ability to remain calm and professional at all times
The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
The Ideal Candidate:
Knowledge of Patient Transport Services and patient mobility
Experience of working in confidential environment
Experience of working against call centre KPIs
Experience of managing multi drop operations
Excellent communicative and problem solving skills with strong time management ability.
I.T. Literate (i.e. Microsoft Office Suite).
Company pension scheme with employer contributions
G4S Life Assurance Scheme
Access to Gympass - subsidised gym
Free eye-tests/discounts for VDU users
Subsidised healthcare plan
Charity work- Match-IT and Payroll Giving
Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )
Refer A Friend Scheme
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
Covid vaccinations are preferred
This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment, a full enhanced DBS check is required.
The safety of our staff and patients is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery.
A Disability Confident application was made a couple of years ago for the whole of G4S UK and Ireland, although the submission (including case studies etc) came from ESS. At that time Level 2 was awarded. Submission was recently made for re accreditation - but this time for Level 3 - and attached is the certificate confirming their achievement (which was again awarded to the whole business).
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