Logistics Specialist Chelmsford £28,750

Logistics Specialist

Location: Chelmsford |
Salary: £28,750 |
Posted: 8 Nov 2019 |
Closes: 11 Nov 2019 |
Job Type: Permanent & Full-time |
Business Unit: Health Services |
Region / Division: UK & Ireland |
Reference: 8282

Role Responsibility:

Logistics Specialist

Chelmsford (CM1 1GU)

£28,750 per annum 

42 hours per week, full time, various shifts between 7am and 7pm


Job outline: To monitor the overall control of multiple contracts to ensure effective and efficient day-to-day operations within the patient transport service by coordinating the distribution of patient journey’s with care and respect for multiple sites.


Key Responsibilities/Accountabilities

  • Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively 
  • Maximise efficiency in order to utilise the resource available across all contracts with regards to the above 
  • Manage and approve cost and deploy third party resource (budget dependant on Ops Directors for region) 
  • Monitoring the performance of the on-site day controllers to provide support for potential failures to KPIs. 
  • Provide support to on site controllers for complex, difficult and long distance journeys 
  • Supporting the helpdesk team to resolve patient enquiries/complaints 
  • Support the on-site day controllers with forward planning for their sites 
  • Work closely with the BIM team to identify regular patterns of activity to maximise efficiency across all contracts, i.e. relocate vehicles from site to site 
  • Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements 
  • Deal with all routine routes in a timely manner so that an appropriate response is provided 
  • Liaise with the on-site controllers and management team to identify any potential problems 
  • Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly 
  • Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered 
  • To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set § Continual analysis of data and functions to recommend business best practice 
  • Administration and record keeping is kept to a high standard 
  • Promotes a high level of morale, ensuring the teams remain customer focused maintaining integrity at all times 
  • Teams are engaged and fully understand the business goals and objectives  
  • Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures and KPIs
  • Organise and allocate resources to optimise service delivery for multi sites 
  • Provide additional escalated support and advice to Ambulance Care Assistants and Emergency Medical Technicians and other matters 
  • Review compiled shift rosters from the on site controllers, ensuring relevant cover and efficiency throughout the year 
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the relevant local SDM 
  • Carry out any other duties relevant to the role as directed by the SOM 
  • To accurately record and update information on the appropriate electronic systems (Microsoft systems, ie Word, Excel and Cleric) 
  • Operates within the equality and diversity framework at all times 
  • Follow G4S policies and procedures at all times, adhering to legislation and best practice. 
  • Actively supports training requirements as identified in conjunction with Line Manager 
  • Efficient information/data support service provided to BIM and Ops Directors for each PTS region

The Ideal Candidate:

Skills and Knowledge



  • Previous control / fleet planning / scheduling experience
  • Ability to learn new skills quickly
  • Excellent communicative and problem solving skills
  • Ability to make decision in a fast pace, multi delivery environment
  • Level/GCSE in Maths and English
  • Excellent customer service skills, with a caring attitude towards patients and an outgoing, friendly manner
  • Ability to show empathy and respect
  • I.T. Literate (i.e. Microsoft Office Suite)
  • Flexible approach to working hours.
  • Application of common sense approach
  • Able to deal with multiple tasks and prioritise, keeping an eye for detail
  • Able to work on own initiative and proactively as well as effectively as part of a team
  • Ability to remain calm and professional at all times
  • The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment



  • Knowledge of Patient Transport Services and patient mobility
  • Experience of working in confidential environment
  • Experience of working against call centre KPIs Experience of managing multi drop operations


This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment,  a full enhanced DBS check is required.
Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager

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