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Logistics Coordinator Barking £11.95

Logistics Coordinator

Location: Barking |
Salary: £11.95 |
Posted: 8 Oct 2021 |
Closes: 15 Oct 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 10308

Role Responsibility:

Logistics Coordinator/ Patient Transport Controller

Barking, Havering and Redbridge (IG3 8YB RM7 0AG)

£11.95 per hour

40 hours per week, Monday-Friday

 

Job Outline: To ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journey’s with care and respect.

 

What's involved:

 

  • Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
  • Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
  • Deal with all routine routes in a timely manner so that an appropriate response is provided.
  • Liaise with the management team to identify any potential problems.
  • Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
  • Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered

 


The Ideal Candidate:

Essential:

  • Ability to work effectively as part of a team
  • O Level/GCSE in Maths and English
  • Worked in a fast pace multi delivery environment
  • Customer focused 
  • Good communicator and problem solving skills with strong time management ability
  • I.T. Literate (i.e. Microsoft Office Suite) 
  • Assertive, results orientated individual capable of working under minimal supervision
  • Flexible approach to working hours.
  • Application of common sense approach
  • A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
  • The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid.
  • Able to deal with multiple tasks and prioritise
  • Able to work on own initiative and proactively
  • Ability to remain calm and professional at all times

 

Desirable:

 

  • Knowledge of Patient Transport Services
  • Experience of working in confidential environment
  • Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues.
  • Geographical knowledge of the local area to be worked within
  • Logistical experience in the hire industry or formal logistics qualifications (NVQ/Other)
  • Health and Safety 
  • Previous call handler experience
  • Previous logistics experience

 

Benefits

  • Company pension scheme with employer contributions
  • G4S Life Assurance Scheme
  • Subsidised healthcare plan
  • Charity work- Match-IT and Payroll Giving
  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )
  • Refer A Friend Scheme
  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

 

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment,  a full enhanced DBS check is required.

The safety of our staff and patients is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise.  The post holder needs to be committed to maintaining high standards of customer care and service delivery. 


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