Logistics Coordinator Chelmsford, Essex £8701.16

Role Responsibility:

Logistics Coordinator

Chelmsford (CM1 1GU)

14.5 hours per week (4 on 4 off shift pattern 19:00-23.30hrs)

£8701.16 per annum 

Job outline: To ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journeys with care and respect.  To work as part of a team alongside planners, help desk agents, Logistics Specialists and other site controllers.

Key responsibilities/accountabilities:

• Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
• To follow the protocols set out for day control to ensure a uniform way of working across the team
• Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
• Deal with all routine routes in a timely manner so that an appropriate response is provided.
• Liaise with the management team to identify any potential problems.
• Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
• Coordinate and provide support to  Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered
• To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
• Administration and record keeping is kept to a high standard
• Responsible to report all vehicles are repaired and roadworthy for hire
• Promotes a high level of morale, ensuring the team remain customer focused, maintaining integrity at all times
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Organise and allocate resources to optimise service delivery
• To attend Back to the Floor days with the crews periodically

The Ideal Candidate:

Person Specification

Essential:

• Ability to work effectively as part of a team
• A strong can do attitude
• O Level/GCSE in Maths and English
• Worked in a fast pace multi delivery environment
• Customer focused
• Good communicator and problem solving skills with strong time management ability
• I.T. Literate (i.e. Microsoft Office Suite)
• Flexible approach to working hours.
• Application of common sense approach
• A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
• The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction and first aid.
• Able to deal with multiple tasks and prioritise
• Able to work on own initiative and proactively
• Ability to remain calm and professional at all times
• Willing to undertake a standard DBS check

Desirable:

• Knowledge of Patient Transport Services
• Experience of working in confidential environment
• Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues.
• Geographical knowledge of the local area to be worked within
• Logistical experience in the hire industry or formal logistics qualifications (NVQ/Other)
• Health and Safety