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Logistics Coordinator Chelmsford, Essex £23,566

Logistics Coordinator

Location: Chelmsford, Essex |
Salary: £23,566 |
Posted: 8 Nov 2019 |
Closes: 6 Dec 2019 |
Job Type: Permanent & Full-time |
Business Unit: Health Services |
Region / Division: UK & Ireland |
Reference: 8273

Role Responsibility:

Logistics Coordinator

Chelmsford (CM1 1GU)

£23,566 per annum 

40 hours per week, Full time, various shifts 

Job outline: To ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journey’s with care and respect.

 

Key Responsibilities:

 

  • Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
  • Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
  • Deal with all routine routes in a timely manner so that an appropriate response is provided.
  • Liaise with the management team to identify any potential problems.
  • Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
  • Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered
  • To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
  • Continual analysis of data and functions to recommend business best practice
  • Support all administration for holidays, sickness and overtime escalating to HR where required
  • Administration and record keeping is kept to a high standard
  • Responsible to report all vehicles are repaired and roadworthy for hire
  • Promotes a high level of morale, ensuring the team remain customer focussed maintaining integrity at all times
  • Teams are engaged and fully understand the business goals and objectives
  • Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
  • Organise and allocate resources to optimise service delivery.
  • Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians 
  • Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
  • Deal with any and all matters which arise as first point of contact
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Control Room Manager/Assistant Control Room Manager.
  • Carry out any other duties relevant to the role as directed by your Control Room Manager and/or Assistant Control Room Manager.

 

 

 


The Ideal Candidate:

Person Specification

 

Essential:

  • Full driving license required
  • Ability to work effectively as part of a team
  • O Level/GCSE in Maths and English
  • Worked in a fast pace multi delivery environment
  • Customer focused
  • Good communicator and problem solving skills with strong time management ability 
  • I.T. Literate (i.e. Microsoft Office Suite)
  • Assertive, results orientated individual capable of leading a team unsupervised
  • Flexible approach to working hours.
  • Application of common sense approach
  • A caring attitude towards patients and an outgoing,friendly manner, able to show empathy and respect
  • The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid.
  • Able to deal with multiple tasks and prioritise
  • Able to work on own initiative and proactively
  • Ability to remain calm and professional at all times

 

Desirable: 

 

  • Knowledge of Patient Transport Services
  • Experience of working in confidential environment
  • Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and collegues
  • Geographical knowledge of the local area to be worked within
  • Logistical experience in the hire industry or formal logistics qualifications (NVQ/Other)
  • Health and Safety
  • Managed large teams remotely
  • Fleet management experience
  • Understanding of BVRLA guidelines

 

 

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment,  a full enhanced DBS check is required.
 
Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager.


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