Logistics-header

Logistics Coordinator Chelmsford, Essex £11.01

Logistics Coordinator

Location: Chelmsford, Essex |
Salary: £11.01 |
Posted: 4 Nov 2019 |
Closes: 2 Dec 2019 |
Job Type: Permanent & Full-time |
Business Unit: Health Services |
Region / Division: UK & Ireland |
Reference: 8236

Role Responsibility:

Logistics Coordinator

Chelmsford (CM1 1GU)

£11.01 per hour 

42 hours per week, (19.00-07.00, various shifts)

Job outline: To ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journey’s with care and respect.

 

Key Responsibilities:

 

  • Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
  • Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
  • Deal with all routine routes in a timely manner so that an appropriate response is provided.
  • Liaise with the management team to identify any potential problems.
  • Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
  • Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered
  • To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
  • Continual analysis of data and functions to recommend business best practice
  • Support all administration for holidays, sickness and overtime escalating to HR where required
  • Administration and record keeping is kept to a high standard
  • Responsible to report all vehicles are repaired and roadworthy for hire
  • Promotes a high level of morale, ensuring the team remain customer focussed maintaining integrity at all times
  • Teams are engaged and fully understand the business goals and objectives
  • Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
  • Organise and allocate resources to optimise service delivery.
  • Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians 
  • Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
  • Deal with any and all matters which arise as first point of contact
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Control Room Manager/Assistant Control Room Manager.
  • Carry out any other duties relevant to the role as directed by your Control Room Manager and/or Assistant Control Room Manager.

 

 

 


The Ideal Candidate:

Person Specification

 

Essential:

  • Full driving license required
  • Ability to work effectively as part of a team
  • O Level/GCSE in Maths and English
  • Worked in a fast pace multi delivery environment
  • Customer focused
  • Good communicator and problem solving skills with strong time management ability 
  • I.T. Literate (i.e. Microsoft Office Suite)
  • Assertive, results orientated individual capable of leading a team unsupervised
  • Flexible approach to working hours.
  • Application of common sense approach
  • A caring attitude towards patients and an outgoing,friendly manner, able to show empathy and respect
  • The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid.
  • Able to deal with multiple tasks and prioritise
  • Able to work on own initiative and proactively
  • Ability to remain calm and professional at all times

 

Desirable: 

 

  • Knowledge of Patient Transport Services
  • Experience of working in confidential environment
  • Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and collegues
  • Geographical knowledge of the local area to be worked within
  • Logistical experience in the hire industry or formal logistics qualifications (NVQ/Other)
  • Health and Safety
  • Managed large teams remotely
  • Fleet management experience
  • Understanding of BVRLA guidelines

 

 

 


Advanced Search: