Location: ME5 8RZ, Kent |
Salary: £11.40 |
Posted: 8 Feb 2024 |
Closes: 29 Feb 2024 |
Job Type: Full Time and Permanent |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 15054

Role Responsibility:

Are you a caring and compassionate person looking to better use your skills to help people?


Don't have experience? Don’t worry, you have life skills and that's what we’re looking for!


Then we have the perfect role for you!


Our dedicated training team will guide you through our 2 week comprehensive training programme, helping you to develop the skills needed to begin and progress in your new rewarding career with us.


Logistics Coordinator - Fixed Shifts

Location: Chatham, Kent, ME5 8RZ

Salary: £11.40 per hour  

Full Time - 42.5 hours per week (12:00-21:00 Monday - Friday) 

G4S is experiencing an exciting period of growth and as such, is looking to expand our dedicated team of Logistics Coordinators to join our team in Lordswood, Chatham.




  • Access to the "Blue Light Card" providing more than 15,000 discounts from large national retailers to local businesses across categories such as holidays, cars, restaurants, days out, fashion, gifts, insurance, phones, and many more.

  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Charity work- Match-it  and Payroll Giving

  • Employee Assistance Programme Scheme  (Confidential Counselling Services, 24/7 support specialising in health and medical )

  • Access to G4S Perks at Work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers in electronics, weekly groceries, outlets, restaurants, mobile phone contracts and fashion.

  • Refer a Friend Scheme 

  • Progression, training and development opportunities.

  • Subsidised healthcare plan




The Role


As a Logistics Coordinator you will be required to ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journeys with care and respect.


Such responsibility requires empathy and compassion. These are skills you’ll build upon during our two-week initial training and development programme, alongside constant guidance from our expert support team. We’ll give you all the tools to build a meaningful career with us.


This is an important role, providing excellent care and ensuring safety and patient welfare. A role where you’ll receive all the training you need to feel prepared in any situation that may arise.



Some of the key responsibilities will involve:


  • Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.

  • Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.

  • Deal with all routine routes in a timely manner so that an appropriate response is provided.

  • Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.

  • Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.

  • To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.

  • Responsible to report all vehicles are repaired and roadworthy for hire.

  • Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.

  • Organise and allocate resources to optimise service delivery.

  • Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians.

  • Assist in the planning of the shift rosters, ensuring relevant cover throughout the year.

  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Depot Managers/Operations Manager.

The Ideal Candidate:

Essential Criteria 


  • Full UK Manual Driving Licence

  • Ability to work effectively as part of a team

  • O Level/GCSE in Maths and English.

  • Strong communication and interpersonal skills

  • Sympathetic, respectful and caring attitude towards patients

  • Flexibility and adaptability in accordance with the needs of the service

  • Enhanced DBS check - Applied and Paid for by G4S

  • I.T. Literate (i.e. Microsoft Office Suite).

  • Assertive, results oriented individual capable of leading a team unsupervised.

  • Flexible approach to working hours.

  • Able to deal with multiple tasks and prioritise.

  • Able to work on own initiative and proactively.

  • Ability to remain calm and professional at all times.


Desirable Criteria:

  • Knowledge of Patient Transport Services.

  • Experience of working in a confidential environment.

  • Geographical knowledge of the local area to be worked within.

  • Logistical experience in the hire industry or formal logistics qualifications (NVQ/Other).

  • Health and Safety.

  • Managed large teams remotely.

  • Fleet management experience.

  • Understanding of BVRLA guidelines.



Why G4S?


G4S Patient Transport Services is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.


At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.






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