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Logistics Coordinator - Chelmsford (Evenings) CM1 2QE £23,000.00

Logistics Coordinator - Chelmsford (Evenings)

Location: CM1 2QE |
Salary: £23,000.00 |
Posted: 18 Oct 2021 |
Closes: 1 Nov 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Patient Transport Services |
Region / Division: UK & Ireland |
Reference: 10375

Role Responsibility:

Position: Logistics Coordinator

Location: Chelmsford (CM1 2QE)

Hours: 42 hours per week (4 on 4 off shift pattern 19:00-07:00)

Salary: £23,000.00  per annum plus a out of Hours Salary enhancement



Job outline: To ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journeys with care and respect.  To work as part of a team alongside planners, help desk agents, Logistics Specialists and other site controllers.



Key responsibilities/accountabilities:

  • Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
  • To follow the protocols set out for day control to ensure a uniform way of working across the team
  • Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
  • Deal with all routine routes in a timely manner so that an appropriate response is provided.
  • Liaise with the management team to identify any potential problems.
  • Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
  • Coordinate and provide support to  Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered
  • To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
  • Administration and record keeping is kept to a high standard
  • Responsible to report all vehicles are repaired and roadworthy for hire
  • Promotes a high level of morale, ensuring the team remain customer focused, maintaining integrity at all times
  • Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
  • Organise and allocate resources to optimise service delivery
  • To attend Back to the Floor days with the crews periodically

The Ideal Candidate:


  • Ability to work effectively as part of a team
  • A strong can do attitude
  • O Level/GCSE in Maths and English
  • Worked in a fast pace multi delivery environment
  • Customer focused
  • Good communicator and problem solving skills with strong time management ability
  • I.T. Literate (i.e. Microsoft Office Suite)
  • Flexible approach to working hours.
  • Application of common sense approach
  • A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
  • The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction and first aid.
  • Able to deal with multiple tasks and prioritise
  • Able to work on own initiative and proactively
  • Ability to remain calm and professional at all times
  • Willing to undertake a standard DBS check


  • Knowledge of Patient Transport Services
  • Experience of working in confidential environment
  • Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues.
  • Geographical knowledge of the local area to be worked within
  • Logistical experience in the hire industry or formal logistics qualifications (NVQ/Other)

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