Logistics Co-ordinator Woolwich, Greater London £23,000

Logistics Co-ordinator

Location: Woolwich, Greater London |
Salary: £23,000 |
Posted: 4 Sep 2019 |
Closes: 2 Oct 2019 |
Job Type: Permanent & Full-time |
Business Unit: Health Services |
Region / Division: UK & Ireland |
Reference: 7857

Role Responsibility:

Logistics Coordinator

Queen Elizabeth Hospital SE18 4QH

£23,000 per annum

40 hours per week (Mon-Fri 10:30-19:00)


Job outline: To ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journey’s with care and respect.


Key Responsibilities:


  •  Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
  •   Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
  •   Deal with all routine routes in a timely manner so that an appropriate response is provided.
  •   Liaise with the management team to identify any potential problems.
  •  Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
  •  Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered
  •  To ensure utilisation is managed to the highest levels whilst managing costs to the KPI's set.
  •  Continual analysis of data and functions to recommend business best practice
  •  Support all administration for holidays, sickness and overtime escalating to HR where required
  •  Administration and record keeping is kept to a high standard
  •  Responsible to report all vehicles are repaired and roadworthy for hire
  •  Promotes a high level of morale, ensuring the team remain customer focused maintaining integrity at all times
  •  Teams are engaged and fully understand the business goals and objectives
  •  Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
  • Organise and allocate resources to optimise service delivery.
  •  Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians

The Ideal Candidate:

Person Specification




  • Ability to work effectively as part of a team
  • O Level/GCSE in Maths and English
  • Worked in a fast pace multi delivery environment 
  • Customer focused
  • Good communicator and problem solving skills with strong time management ability
  •  I.T. Literate (i.e. Microsoft Office Suite)
  •  Assertive, results orientated individual capable of leading a team unsupervised
  •  Flexible approach to working hours.
  •  Application of common sense approach
  •  A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
  •  The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid.
  •  Able to deal with multiple tasks and prioritise
  •  Able to work on own initiative and proactively
  •  Ability to remain calm and professional at all times




  • Knowledge of Patient Transport Services
  •  Experience of working in confidential environment
  •  Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues.
  •  Geographical knowledge of the local area to be worked within
  •  Logistical experience in the hire industry or formal logistics qualifications
  •  (NVQ/Other)
  •  Health and Safety
  •  Managed large teams remotely
  •  Fleet management experience  Understanding of BVRLA guidelines


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