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Level 1A Technical Support Representative Orem, UT $16.00 - $17.00

Level 1A Technical Support Representative

Location: Orem, UT |
Salary: $16.00 - $17.00 |
Posted: 11 Jun 2020 |
Closes: 14 Aug 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Retail/Cash Solutions |
Region / Division: North America |
Reference: G4S/TP/710250/192817

Job Introduction:

Hiring Now!

A fast growing business is looking for a candidate with superior problem-solving, researching, and decision-making skills to join our team as a Technical Support Representative. We need an enthusiastic and highly motivated individual who can listen to customer issues and deliver a world class customer experience with the ability to troubleshoot complex devices. The successful candidate for this role will quickly attain product knowledge critical for offering quick and accurate assistance to customers. The ideal candidate will troubleshoot primarily hardware issues, in addition to some software issues, along with routing to the appropriate internal and external teams such as courier, program management, device connectivity, and vendors.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Tackle a variety of problems in technical systems with skill and accuracy
  • Identify customers’ needs, clarify information, provide direct support or guidance toward to resolution
  • Create cases for all calls and e-mails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
  • Maintain passion for customer service and continuously develop the ability to deal with challenging customer conversations
  • Discern changes in call types and report to management
  • Track escalations through Tier II and Tier III to completion
  • Monitor health of network, hardware, and software for our customers
  • Look for opportunities to improve processes
  • Assist with projects


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Must possess a minimum of one (1) year of experience in a technical support role
  • Work history must demonstrate each of the following:
    • A strong understanding of Customer Service and Customer Relations
    • You are a highly motivated individual with a strong desire to learn
    • The ability to exercise good judgment and decision-making

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is expected

Major activity:  Working on PC and using telephone while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited

stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
 

G4S consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices

 


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