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Learning and Development Specialist Jupiter, FL Competitive plus Great Benefits

Learning and Development Specialist

Location: Jupiter, FL |
Salary: Competitive plus Great Benefits |
Posted: 23 Oct 2019 |
Closes: 23 Nov 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Retail/Cash Solutions |
Region / Division: North America |
Reference: G4S/TP/710250/173367

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for a The Learning and Development Specialist.  The Learning and Development Specialist will create a program to onboard and train the highest quality of Customer Service Center agents. They will continually develop and maintain working relationships with operational departments and other management departments to tailor and facilitate tenured agent training. The Specialist will partner with vendors to facilitate regular trainings to ensure accuracy when performing daily responsibilities.

The Specialist will design and implement quality assurance programs to ensure best in class service is delivered. This position will develop training programs designed to resolve deficiencies found during the QA process. Scope of the role will ensure maintenance of our internal Knowledge Base and ticketing system.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Implement various learning and delivery methods to enhance employee skills and knowledge (coaching programs, classroom training, shadowing experiences, etc.)
  • Administer tests and assessments to ensure understanding of material trained; continuously reviewing training course curriculum and make updates as needed; ensure that G4S contract requirements, training and development have been followed
  • Administer and maintain internal Knowledge Base to ensure current information is provided to employees
  • Create and maintain a centralized database for training record retention and continuing education
  • Develop and implement a QA program which will provide feedback to agents and leadership to provide best in class service
  • Assist in onboarding activities for new hires, including request for email addresses and IDs for new hires
  • Conduct administrative duties pertaining to Service Now 
  • Other duties as required


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Must possess a minimum of one (1) year of experience conducting training in a classroom setting or with large groups of individuals
  • Work history must include demonstration of:
    • Excellent organizational skills that include the ability to multitask and prioritize work
    • Strong consultative, analytical and problem-solving skills
    • Ability to communicate effectively with internal and external leadership team members
    • Strong facilitation skills
    • Ability to create training materials

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; indoor with minimal to no exposure to extreme temperatures expected

Major activity:        Working on PC while sitting; telephone use

Physical efforts to carry out job duties:      Limited, to include some standing, bending, limited stretching, and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices


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