IT Technician / Support Milton Keynes, Buckinghamshire £22,500 - £24,500

IT Technician / Support

Location: Milton Keynes, Buckinghamshire |
Salary: £22,500 - £24,500 |
Posted: 14 Feb 2020 |
Closes: 28 Feb 2020 |
Job Type: Permanent & Full-time |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 8636

Role Responsibility:

IT Technician / Support

Oakhill Secure Training Centre, Milton Keynes

Salary range :  £22,500.00 - £24,500 per annum depending on experience

Full Time (40 hours per week)

Working at Oakhill Secure Training Centre (STC) is no ordinary job. But if you have what it takes, it is a very rewarding career.                

The Centre is located in Milton Keynes and we provide care and education for young people aged 12 to 18 years who have been sentenced or remanded to custody. During their time with us, they attend education within our on-site facility, as well as taking part in offending behaviour programmes designed to help them address the actions and attitudes that led them to custody. Our aim for all of the young people at Oakhill is to help them to develop the skills they need to enable them to thrive when released.

The successful candidate will provide first line hardware and software IT support, including end user training as appropriate, to meet the needs of the business.

Key Responsibilities

  • Collate and maintain hardware, including servers and networks, software and fault logs, enabling analysis of information to create preventative measures.
  • Provide first level support on IT issues, diagnosing breakdowns and faults, wherever possible, and taking corrective, remedial action as necessary, to ensure continued IT service to end-users.
  • Escalate issues to the IT Service Desk to ensure that more complex problems can be addressed promptly.
  • Train and coach end users to optimise use of desktop software.
  • Create and amend user accounts, load approved software and provide fault diagnosis and resolution so that users have access to the system within an agreed turnaround time.

The Ideal Candidate:

Essential Skills and Knowledge

  • Experience of supporting Microsoft Office products ideally within a commercial or educational environment
  • Ability to use Word, Excel, PowerPoint & Outlook Email & Calendar


If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us. Our benefits include a company pension, comprehensive training, career development and other benefits such as free onsite parking.

Safeguarding young people is our primary focus and the welfare of the Young Person child is paramount. Therefore we have a corporate responsibility to ensure that the safeguarding and our G4S values are at the centre of all we do.​

Oakhill STC embraces diversity and promotes equality of opportunity. We also operate in line with safer recruitment guidelines and our equality and diversity policy. We recruit by merit on the basis of fair and open competition.  To apply for this role, you must be eligible to work in the UK and must have been resident in the UK for a minimum of 5 years.   Experience of working with young people is desirable. You will also be required to undergo DBS enhanced level security clearance and will need to provide full details of your work and educational history covering the last 10 years as part of the screening process for the role.


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