IT Systems Engineer

Location: Manchester |
Salary: Competitive |
Posted: 10 Jan 2022 |
Closes: 16 Jan 2022 |
Job Type: Full Time and Permanent |
Region / Division: UK & Ireland |
Reference: G4S/MS/2243


Job Introduction:

We have an exciting opportunity for a full-time IT Systems Engineer to join our team in Manchester.  As an IT Systems Engineer, you will be responsible for providing technical expertise on project work and 3rd line support of the IT systems that make up the Electronic Monitoring Managed Service. Delivering technical project and change work to support system improvements and modernisation, ensuring that activities are delivered to a high standard and within expected timescales. In return, you will receive a competitive salary, 25 days holiday plus bank holidays, a contributory pension scheme and life assurance.


Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit

Role Responsibility:

Key Responsibilities/Accountabilities

  • To support and maintain IT infrastructure and applications within the parameters of the Service Level Agreements (SLA’s)
  • Provide technical expertise to deliver IT change and project work
  • To be proactive and self-motivated, strive to continually improve the IT infrastructure
  • To create and maintain documentation, policies and procedures to high standards
  • Take part in an out of hours roster to maintain 24/7 3rd line support cover
  • Test and install new products including enhancements to existing products in both test and live environments.
  • Escalation of appropriate faults, failures and modification requests to the relevant parties, ensuring timely and appropriate responses in accordance with service contracts.
  • Liaise with and act as technical escalation point for service desk staff.
  • To maintain up-to-date technical skills to perform the role in a dynamic business environment
  • To be proactive and self-motivated to continually improve the IT infrastructure
  • Ongoing personal development - to ensure skills are up to date
  • Troubleshoot bespoke applications, and ensure data integrity between systems

The Ideal Candidate:

Our ideal candidate would be a self-starter and strong team player, with a professional attitude and the ability to work with Business Analysts and Front-end Developers in ensuring all software integration is achieved in a consistent and effective manner.  They will have excellent communication and interpersonal skills.

Key Competencies

  • Delivering great Customer Service
  • Delivering Objectives
  • Dealing with complexity
  • Acting professionally and enthusiastically 
  • Supporting and Working with Others

Skills and Knowledge


  • Experience working in a 3rd line technical support and project delivery role
  • Experience configuring and supporting;
  • MS Windows Server 2000 to 2019
  • MS Active Directory
  • VMWare ESX 5.5 and later


  • Citrix XenApp 7.x experience & qualification
  • Cisco Networking
  • Veeam backup and replication
  • Cisco Umbrella
  • Cisco Meraki
  • Fortigate Firewall configuration

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live within reasonable commuting distance of Manchester.

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