HR Systems and Process Manager Stockton on Tees, United Kingdom Up to 46000

HR Systems and Process Manager

Location: Stockton on Tees, United Kingdom |
Salary: Up to 46000 |
Posted: 7 Sep 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 210002AQ

About the company: G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.  G4S have recently been acquired by Allied Universal making the company the biggest security provider and the 7th largest employer in the World.

The role of HR Systems and Process Manager is to drive automation and process excellence across all service lines to support the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) ensuring maximum quality and efficiency at all times. 

Own the system improvement agenda and liaison with IT, Operations and payroll to deliver effective end to end solutions underpinning the employee lifecycle and minimising manual interventions.

Job Description

  • Provide strategic and operational leadership to develop and deploy HR solutions that enable business performance 

  • Own the HR systems, driving and delivering the improvement agenda, liaising with payroll, operations, Javelin and group project teams as required  and liaison with payroll and Operations 

  • Identify any business case opportunities for improved ways of working, efficiencies and cost reduction across all HRSS service lines 

  • Deliver improvements through engagement and development of the HRSS team and customer base 

  • Own and support project activity as required to enable the delivery of the wider people and business strategies.

  • Management of change activity and updates to process and service to ensure ongoing improvement and compliance with relevant legislation and internal requirements

  • Ensure key systems are fit for purpose and are reviewed and updated to meet changes in the industry, business and legislation.

  • Utilise MI and analysis to continuously improve service delivery.

  • Deputise for HR Managers as required across the HRSS function

  • Any other accountabilities as could reasonably be expected of the role


About you 

  • Previous Senior HR experience 

  • Good leadership skills 

  • Previous experience in applying continuous improvement tools and techniques to deliver ongoing improvements to service and drive process efficiency.

  • Able to motivate and provide direction  

  • Able to act as formal and informal coach to functional management team  

  • Excellent organisational, planning and project management skills, ability to manage many tasks concurrently.

  • Excellent communication skills both verbal & written

  • Ability to use initiative and make decisions without direction

  • Consultancy skills 

  • Able to quickly and effectively analyse situations and evidence/facts

  • Able to challenge constructively without damaging relationships

  • Ability to deal with change constructively and devise and implement new systems of work to meet business needs.

  • IT literate and able to interpret numerical data (S&W, T/O, KPI’s etc)

  • Passionate about customer service with the ability to inspire others to deliver excellent customer service with enthusiasm


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